领导艺术

INTRODUCTION The Human-Relations Revolution

1 Finding the Leader in You

2 Starting to Communicate

3 Motivating People

4 Expressing Genuine Interest in Others

5 Seeing Things from the Other Person's Point of View

6 Listening to Learn

7 Teaming Up for Tomorrow

8 Respecting the Dignity of Others

9 Recognition, Praise, and Rewards

10 Handling Mistakes, Complaints, and Criticism

11 Setting Goals

12 Focus and Discipline

13 Achieving Balance

14 Creating a Positive Mental Attitude

15 Learning Not to Worry

16 The Power of Enthusiasm

CONCLUSION

Making It Happen

As the twenty-first century approaches, the world is undergoing enormous change, a process of great upheaval and great possibility. In just a few short years,we have witnessed the dawn of postindustrial society,the advent of the information age, the rush to computerization, the birth of biotechnology,and not the least of these changes, the human-rela-tions revolution.《领导艺术(英文权威版)》，本书运用社会学和心理学知识，通过真实故事，对领导艺术进行讲解，以激励无数陷入迷茫和困境的人，并帮助他们重新找到自己的人生。本书语言通俗实用，是很好的语言学习读物。【作者简介】作者(美)卡耐基