实用商务交际英语

Chapter 1 Business Communication 1.1 Purposes of Communication 1.2 Four Levels of Communication 1.3 Communication Flow in Organization ExercisesChapter 2 Critical Thinking 2.1 Critical Thinking Defined 2.2 Approaches to Reasoning 2.3 Informed Decision Making ExercisesChapter 3 Effective Listening 3.1 Listening as an Interpersonal Skill 3.2 Bad Listening Habits and Practices ExercisesChapter 4 Effective Speaking

Chapter 1  Business Communication  1.1  Purposes of Communication  1.2  Four Levels of Communication  1.3  Communication Flow in Organization  ExercisesChapter 2  Critical Thinking  2.1  Critical Thinking Defined  2.2  Approaches to Reasoning  2.3  Informed Decision Making  ExercisesChapter 3  Effective Listening  3.1  Listening as an Interpersonal Skill  3.2  Bad Listening Habits and Practices  ExercisesChapter 4  Effective Speaking  4.1  Preparation  4.2  Putting Yourself Across  4.3  Different Methods of Putting the Message Over  ExercisesChapter 5  Letter Writing  5.1  Steps to Be Taken to Get Letter Right  5.2  Dealing with Different Types of Letters  ExercisesChapter 6  Report Writing  6.1  Objectives  6.2  Preparation  6.3  Writing  6.4  Review  6.5  Making a Summary  ExercisesChapter 7  Preparing Resume  7.1  How to Prepare an Effective Resume  7.2  Electronic Resume  ExercisesChapter 8  Application Letters  8.1  Content  8.2  Formatting  8.3  Writing Tips  ExercisesChapter 9  Job Interviews  9.1  Preparation  9.2  Making a Good Impression  9.3  Common Job Interview Questions  9.4  Negotiating Job Offers  ExercisesChapter 10  Telephone Techniques  10.1  Communicating Over the Telephone  10.2  Difficult Calls and Difficult Callers  ExercisesChapter 11  Planning Your Speech  11.1  Purposes of Speeches  11.2  Styles of Speech  ExercisesChapter 12  Communicating Electronically  12.1  The Basics of Computers  12.2  Electronic Mail  12.3  Teleconferencing  Exercises附录  商务英语沟通常用词语参考文献

        本书围绕商务环境中的英语交流，针对那些已经掌握了一定的英语知识并且想提高英语沟通技巧的读者，致力于帮助他们掌握英语的实际运用技巧，使他们不仅能有效、自如地使用英语表达自己的想法，而且能充分理解对方使用英语传递的信息。通过本书的学习，     本书首先在结构上介绍了沟通的基本内容，并且用单独的一章强调了进行有效沟通的基础环节——批判性思考，国内外许多沟通方面的书籍都忽略了这一关键内容；随后的章节分别介绍了高效听说、商务信函、报告、简历、求职信、求职面试、电话技巧、讲演以及电子沟通的相关知识。为方便读者，本书在附录中列举了商务英语沟通的常用词语，使读者能够在一本书中较全面地了解和掌握商务英语沟通的知识。     另外，该书在每一章的开篇先使用英语进行介绍，然后用汉语进行讲解，并且在内容上有所扩充，目的是让读者真正地了解和掌握本书的内容，通过基本知识、技巧介绍、建议、相关案例和练习，帮助读者提高使用英语沟通的能力。