饭店服务英语

Part One An Introduction to Hotels Part Two Hotel Services Chapter 1 Front Office and Its Sections Unit 1 Front Office Department Unit 2 Room Reservation Unit 3 Bell and Concierge Service Unit 4 Check-in Service Unit 5 Cashier's Service Unit 6 Check-out Chapter 2 Housekeeping Unit 1 About Housekeeping Unit 2 Regular Services Unit 3 Showing the Room Unit 4 Cleaning the Room Unit 5 Laundry Service Unit 6 Room Service Unit 7 Personalized Service Unit 8 Emergency Chapter 3 Food & Beverage Unit 1 About Food & Beverage Services Unit 2 Taking Table Reservations Unit 3 Greeting the Guests Unit 4 Taking Orders Unit 5 Serving Dishes Unit 6 Bar Service Unit 7 Paying the Bill Chapter 4 Health and Recreation Club Unit 1 About the Health & Recreation Club Unit 2 Swimming， Golf， and Karaoke Service Chapter 5 Business Center Unit 1 Secretarial Services Unit 2 Providing Information Unit 3 Convention Services Unit 4 Ticket Services Chapter 6 Other Services Unit 1 Shopping Unit 2 Telephone Unit 3 At the Cloakroom Unit 4 Dealing with Complaints Part Three Appendices Appendix Ⅰ Names of Hotel Departments Appendix Ⅱ Positions in Hotel Departments Appendix Ⅲ Room Tariff Sample Appendix Ⅳ Commonly Used Words in Restaurant Appendix Ⅴ Name， Symbol or Abbreviation of Common Currencies Appendix Ⅵ Commonly Used Expressions in Beauty Parlors Appendix Ⅶ World Time Beijing Time Appendix Ⅷ Public Notice in English Appendix Ⅸ World Airlines Appendix Ⅹ Domestic Airlines Appendix Ⅺ Traditional Festivals Appendix Ⅻ Expressions for Hotel Introduction 参考文献

《全国高等职业教育旅游管理专业精品系列教材：饭店服务英语》由北京师范大学出版社出版。