外贸英语函电

Chapter One Written Communicationm-An Overview　Parts of a Business Letter　Format of a Business Letter　Envelopes Addressing　The Basic Principles of Business Letter-writing　Structuring Communications　E-mails　Skill Training & ExercisesChapter Two Establishment of Business Relations　Sample Letters　　Letter 1 Self-introduction　　Letter 2 Transferring business relations　　Letter 3 Request for establishment of business relations　　Letter 4 The first touch　　Letter 5 Credit inquiry　　Letter 6 Favorable reply from the bank　　Letter 7 Unfavorable reply from the bank　Useful Sentences on Establishing Business Relations　Skill Training & ExercisesChapter Three Inquiries and Replies　Sample Letters　　Letter 1 Requesting for catalogues and price lists　　Letter 2 The first inquiry　　Letter 3 General inquiry　　Letter 4 Specific inquiry　　Letter 5 Tabulated inquiry　Useful Sentences on Inquiries and Relations　Skill Training & ExercisesChapter Four Making Quotations and Offers　Sample Letters　　Letter 1 A reply to the general inquiry　　Letter 2 A reply to the specific inquiry （Making a Firm Offer）　　Letter 3 Asking for pro forma invoice　　Letter 4 A tabulated quotation　　Letter 5 Making free offers　Useful Sentences on Making Quotation and offers　Skill Training & ExercisesChapter Five Making Counteroffers and Declining Orders　Sample Letters　　Letter 1 Making a counteroffer　　Letter 2 A reply to the counteroffer　　Letter 3 Acceptance of a counter counteroffer　　Letter 4 Declining the counteroffer　　Letter 5 Declining orders　　Letter 6 Declining a duplicate order　Useful Sentences on Making Counteroffers and Declining Orders　Skill Training & ExercisesChapter Six Acceptance and Orders　Sample Letters　　Letter 1 Accepting the offer and placing an order　　Letter 2 Acknowledgement of an order　　Letter 3 Placing a repeat order （A tabulated repeat order）　　Letter 4 Sending an S/C with counter-signature　　Letter 5 Confirming an order　Useful Sentences on Acceptance and Orders　Skill Training & ExercisesChapter Seven Terms of Payment　Sample Letters　　Letter 1 Asking for easier payment　　Letter 2 Unfavorable reply from the seller　　Letter 3 Favorable reply from the seller　　Letter 4 Asking for payment by D/A　　Letter 5 Declining D/A payment　　Letter 6 Asking for direct payment by the buyer　　Letter 7 Agreeing to the proposal for direct payment　Useful Sentences on Terms of Payment　Skill Training & ExercisesChapter Eight Letter of Credit　Sample Letters　　Letter 1 Urging establishment of an L/C　　Letter 2 Advising of the establishment of an L/C　　Letter 3 Asking for extension to the L/C　　Letter 4 Asking for amendment to the L/C　　Letter 5 Asking for amendment to the L/C　Useful Sentences on Letter of Credit　Skill Training & ExercisesChapter Nine Packing and Shipment　Sample Letters　　Letter 1 Shipping marks　　Letter 2 Shipping instruction　　Letter 3 Shipping advice　　Letter 4 Urging shipment　　Letter 5 Asking for partial shipment　　Letter 6 Inquiry for container shipping service　Useful Sentences on Packing and Shipment　Skill Training & ExercisesChapter Ten Insurance　Sample Letters　　Letter 1 Taking out an open policy　　Letter 2 Requesting for covering insurance　　Letter 3 Effecting insurance for the buyer　　Letter 4 Asking the recipient to cancel breakage risk　　Letter 5 Insurance company writes to the insured　　Letter 6 Asking to cover insurance　　Letter 7 Arranging insurance　Useful Sentences on Insurance　Skill Training & ExercisesChapter Eleven Complaints and Claims　Sample Letters　　Letter 1 Complaint of improper packing　　Letter 2 Settlement of improper packing　　Letter 3 Complaint for delayed shipment　　Letter 4 Settlement of the delay　　Letter 5 Claim for short weight　　Letter 6 Settlement of the claim　　Letter 7 Complaining about wrongly delivered goods　　Letter 8 Settlement of wrong delivery　Useful Sentences on Complaints and Claims　Skill Training & ExercisesChapter Twelve Agency　Sample Letters　　Letter 1 Applications for sole agency　　Letter 2 Manufacturer's reply　　Letter 3 Offer to act as buying agents for importer　　Letter 4 Manufacturer's conf'Lrmation of agency terms　Useful Sentences on Agency　Skill Training & ExercisesAppendix 1 Contract合I司Appendix 2 SWIFT信用证Appendix 3 Invoice and Certificate发票及单据Appendix 4 Maritime Port海运港口Appendix 5 Airport（Airdrome）世界主要航空港（站）（机场）Appendix 6 Useful Phrases and Expressions参考文献

《外贸英语函电（第三版）/新世界·全国高职高专院校规划教材·商务英语专业》介绍随着世界经济一体化的推进，我国在国际经济活动中的地位不断提高，我们的时代与社会对从事国际商务活动的复合型人才的需求日益迫切，这对国际商务英语教学无疑提出了越来越高的要求。一本服务于国际商务英语教学的好教材也必须与时俱进。