宾馆英语

宾馆英语

郭兆康, 主编

出版社:高等教育出版社

年代:2012

定价:38.0

书籍简介:

本教材是第二版,主要按照宾馆行业工作流程编排学习任务。属于典型的任务型教材,专门针对宾馆行业服务英语听说读写技能需求进行培训设计。全书总共十门单元,每个单元都有一个主题。所有教学活动都以训练听说技能为主,兼顾读和写的技能训练。主要内容有:旅馆的几大类型介绍:预定的几种形式,迎宾服务,前台接待服务,包括登记、分房、发钥匙,住店期间的各种服务,比如叫醒服务、特殊要求、设备租用、洗烫服务、信息咨询、出租车服务、维修服务、客房服务、餐厅服务、酒吧服务等;离店手续办理,付款和结账方式;处理客人投诉等方面。

书籍目录:

UNIT ONE HOTEL INDUSTRY ABC

Ⅰ.What Is a Hotel

Ⅱ.How to Enter the Hotel World

Ⅲ.Summary of our Work

Ⅳ.Consolidation

UNIT TWO FRONT OFFICE(Ⅰ)

Reservation Service

Ⅰ.What to Do in Handling Room Reservations

Ⅱ.How to Handle Room Reservations

Ⅲ.Summary of our Work

Ⅳ.Consolidation

UNIT THREE FRONT OFFICE(Ⅱ)

ReceptionService

Ⅰ.What Do You Know About a Registration Form

Ⅱ.How to Register Guests

Ⅲ.Summary of our Work

Ⅳ.Consolidation

UNIT FOUR FRONT OFFICE(Ⅲ)

Concierge Service

Ⅰ.What Do We Do Every Day

Ⅱ.How to Do Our Service Properly

Ⅲ.Summary of our Work

Ⅳ.Consolidation

UNIT FIVE FRONT OFFICE(Ⅳ)

Cashier Service

Ⅰ.What to Do with the Hotel Bills

Ⅱ.How to Be a Hotel Cashier

Ⅲ.Summary of our Work

Ⅳ.Consolidation

UNIT SIX HOUSEKEEPING(Ⅰ)

Guest-Room Service

Ⅰ.What Work Is Included in This Department

Ⅱ.How to Do the Chamber Service

Ⅲ.Summary of our Work

Ⅳ.Consolidation

UNIT SEVEN HOUSEKEEPING(Ⅱ)

Personal Service

Ⅰ.What Are Included in Personal Services

Ⅱ.How to Offer Personal Services

Ⅲ.Summary of our Work

Ⅳ.Consolidation

UNIT EIGHT FOOD&BEVERAGE DEPARTMENT(Ⅰ)

Chinese Restaurant Service

Ⅰ.What Is Served Here

Ⅱ.How to Work in the Food and Beveragc Department

Ⅲ.Summary of our Work

Ⅳ.Consolidation

UNIT NINE FOOD&BEVERAGE DEPARTMENT(Ⅱ)

Westem Restaurant Service

Ⅰ.What Is Served in a Western Restaurant

Ⅱ.How to Serve Western Cuisine

Ⅱ.Summary of our Work

Ⅳ.Consolidation

UNIT TEN FOOD&BEVERAGE DEPARTMENT(Ⅲ)

UNIT ELEVEN SHOPPING ARCADE

UNIT TWELVE RECREATION DEPARTMENT

UNIT THIRTEEN EVENT DEPARTMENT

UNIT FOURTEEN SALES&MARKETING DEPARTMENT

UNIT FIFTEEN SETTLING COMPLAINTS

UNIT SIXTEEN HOTEL MANAGEMENT

Appendix

内容摘要:

《全国行业英语系列统编教材:宾馆英语(第2版)》共16单元,每单元分四大模块:听力模块、会话模块、理论模块和综合练习模块。听力模块包括两段听力和四种练习方式;会话模块含主体会话两则及配套练习四至五种;理论模块含课文一篇和案例分析题一则;综合练习模块则包含了大量结合专业的语言延伸和复合练习。每单元以上述的WWW系统为主线,突出一个主题,力求使学员对整个宾馆酒店业的全局了然于胸,同时养成其专业英语的交际能力。

书籍规格:

书籍详细信息
书名宾馆英语站内查询相似图书
9787040348989
如需购买下载《宾馆英语》pdf扫描版电子书或查询更多相关信息,请直接复制isbn,搜索即可全网搜索该ISBN
出版地北京出版单位高等教育出版社
版次2版印次1
定价(元)38.0语种简体中文
尺寸23 × 17装帧平装
页数印数 5000

书籍信息归属:

宾馆英语是高等教育出版社于2012.7出版的中图分类号为 H31 的主题关于 旅馆-英语-高等职业教育-教材 的书籍。