饭店实用英语

Unit1 An Introduction to Hotel Industry

Passages

Text A

Text B

Conversations

Conversation 1: Taking a Reservation by Phone

Conversation 2: Revising a Reservation

Conversation 3: Suggesting Alternative Accommodation

Conversation 4: The Guest's Experience: Meeting a Hotel

Representative at the Airport

Unit2 Front Office Operation

Passages

Text A

Text B

Conversations

Conversation 1: Introducing Hotel Services

Conversation 2: Welcoming a Guest (1): with a Reservation

Conversation 3: Welcoming a Guest (2): without a Reservation

Conversation 4: Giving Directions to the Destination

Conversation 5: Filling out a Registration Form

Conversation 6: Escorting a Guest to a Room

Conversation 7: Orienting a Guest to a Room

Conversation 8. Extending a Stay

Conversation 9: On a Company Account

Conversation 10: Checking in a Large Tour Group

Unit3 Hotel Services

Passages

Text A

Text B

Conversations

Conversation 1: Helping a Guest Ship a Parcel

Conversation 2: Parking a Guest's Car

Conversation 3: The Hotel Laundry Service

Conversation 4: Help a Guest with Tour Package

Conversation 5: Housekeeping (1): Dealing with Damage in a Room

Conversation 6: Housekeeping (2): Bringing Extra Amenities to the

Room

Conversation 7: Housekeeping (3): Cleaning a Room

Conversation 8: Room Services (1): Taking an Order

Conversation 9: Room Services (2): Delivering an Order

Conversation 10: Taking Messages for a Guest

Conversation 11: Serving Guests in a Restaurant

Conversation 12: The Guest's Experience: Signing for Drinks and

Snacks

Conversation 13: Using the Business Center

Conversation 14: In-room Entertainment

Conversation 15: Using a Family Pool

Conversation 16: Using the Fitness Center

Conversation 17: At the Executive Lounge

Unit4 The Restaurant

Passages

Text A

Text B

Conversations

Conversation 1: Taking a Restaurant Reservation by Phone

Conversation 2: Accommodating Guests Who Have No Reservation

Conversation 3: Explaining that No Table is Available

Conversation 4: Seating Guests

Conversation 5: Taking a Beverage Order and Serving Beverage

Conversation 6: Taking a Meal Order

Conversation 7: Serving Food

Conversation 8: Serving Wine

Conversation 9: Taking Dissert and Coffee Orders

Conversation 10: Taking Payment at the Table

Conversation 11: Taking Payment at a Register (1): a Satisfied

Customer

Conversation 12: Taking Payment at a Register (2): a Dissatisfied

Customer

Unit5 Concierge Services

Unit6 Dealing with Problems

Unit7 Checking Out

附录

本书在内容和结构编写上精心安排。全书共有七个单元。第1单元：饭店业概况：第2单元：前台操作；第3单元：酒店服务；第4单元：餐厅；第5单元：礼宾服务；第6单元：处理问题：第7单元：退房。每个单元由四部分构成：课文
A、B；课文练习A、B；对话；对话练习A、B。
    
本书在编写过程中作了大胆的创新，主要表现了以下几个特色。首先，参加编写教材的教师全部是教学岗位上长期从事本课程教学的一线教师。这些教师全部是硕士以上学位，他们既精通酒店专业知识，又精通英语语言。其次，编写本书的过程体现了以学生学习为中心的新教学理念。整本书编写过程中挑选了多所不同高等院校的酒店管理专业学生参与其中，让他们提供编写建议和方案，以做到适合学生学习的体例和内容。再次，编写的内容注重以行业为中心。参编人员亲自走访星级宾馆各部门，了解情况，与员工交谈，获得第一手材料，编写中不断听取他们意见，反复修改。最后，本书参考了国内外大量同类教材的编写体例和内容以及网络资料，使得本书全面贴近时代，与国际接轨。

　　本书的使用适合中、高等职业院校和高等学院专科和本科低年级旅游和酒店管理类学生使用，同时，也适用旅游和酒店工作人员自学。

本书系统全面的介绍了饭店常用英语知识，本书适合中、高等职业院校和高等学院专科和本科低年级旅游和酒店管理类学生使用，同时，也适用旅游和酒店工作人员自学。