酒店英语

Module 1 Hotel Management

Unit 1

Part Ⅰ Reading

Text A What is Leadership?

Text B A Literature Review of job Competency Modeling in the Hospitality Industry

Part Ⅱ Simulated Writing

Part Ⅲ A Humorous Story

Unit 2

Part Ⅰ Reading

Text A Ethics of the Leadership

Text B Lodging Industry Growth and its Impact on Hospitality Education in the U.S.A

Part Ⅱ Simulated Writing

Part Ⅲ A Humorous Story

Module 2 Room Operations

Unit 3

Part 1 Reading

Text A The Electrifying Job of the Front Office Manager

Text B Registration

Part Ⅱ Simulated Writing

Part Ⅲ A Humorous Story

Unit 4

Part Ⅰ Reading

Text A Main Hotel Reservation Methods

Text B Case Study:the Power of Information

Part Ⅱ Simulated Writing

Part Ⅲ A Humorous Story

Module 3 Housekeeping, Engineering and Security

Unit 5

Part Ⅰ Reading

Text A Housekeeping, Engineering and Security Operations:An Introduction（Ⅰ）

Text B Howard Johnson

Part Ⅱ Simulated Writing

Part Ⅲ A Humorous Story

Unit 6

Part Ⅰ Reading

Text A Housekeeping, Engineering and Security Operations:An Introduction （Ⅱ）

Text B Hotels as Terrorist Targets

Part Ⅱ Simulated Writing

Part Ⅲ A Humorous Story

Module 4 Food and Beverage Division

Unit 7

Part Ⅰ Reading

Text A Mission and Goals in Food and Beverage Operation Management

Text B As I See It:Hotel Director of Food and Beverage

Part Ⅱ Simulated Writing

Part Ⅲ A Humorous Story

Unit 8

Part Ⅰ Reading

Text A Strategic Alliances between Hotels and Restaurants

Text B Bristol and Good Eats Grill

Part Ⅱ Simulated Writing

Part Ⅲ A Humorous Story

Module 5 Marketing Management

Unit 9

Part Ⅰ Reading

Text A Building Market Leadership:Marketing as Process

……

Module 6 Human Resource Management

Module 7 Financial Control and Management

Module 8 Future of the Hotel Industry

Key to Exercises

References

《高等院校旅游管理专业系列教材：酒店英语》根据目前大学生的实际英语水平和专业需要，从饭店业管理涉及的各个方面出发，以饭店组织管理、餐饮业、住宿业、市场营销管理、财务信息管理、人力资源开发策略、饭店危机管理和饭店发展前景八大模块为主题，共计十六个单元。每个单元包括“阅读”、“模拟写作”和“幽默小故事”三部分。