酒店服务英语

Unit One Room Reservation

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Two Reception

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Three Bell Service

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Four Housekeeping

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Five Business Center

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Six Maintenance

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Seven Laundry Service

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Eight Information Desk

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Nine Dinning Hall （1）

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Ten Dinning Hall （2）

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Eleven Complaints

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Twelve Cheek-out

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Appendix

Reference

《酒店服务英语》共分为12个单元，包括12篇阅读短文和近40则对话，基本涵盖了酒店内各个部门和服务的所有领域，如预订、前台服务、客房服务、餐饮服务以及投诉处理与商务中心服务等。所有的情景对话均与酒店服务的实际有紧密的联系，学生在学习酒店各岗位的实用英语的同时，也能对酒店对客服务的全过程有个大致的了解。
《酒店服务英语》可作为高等院校酒店管理和旅游类专业教材，也可作为相关从业者自学参考用书。

《酒店服务英语》内容编排以酒店主要工作岗位和流程为主线，着重以语言的使用功能为主，一个工作岗位为一个单元。它配合课堂教学改革，反映实习实训内容。功能场景设计与现实中的实训内容配合，以便学生在实训和练习时能用中英文双语进行交流。本教材内容选材全面，基本涵盖了酒店内各个部门和服务的所有领域，如预订、前台服务、客房服务、餐饮服务以及投诉处理与商务中心服务。