酒店服务业英语，看这本就够

Part 1 Front Office Service 前台服务　Unit 1 Room Reservation 客房预订　Unit 2 At the Entrance 门厅服务　Unit 3 Reception Desk 接待处　Unit 4 Check-in Service 入住登记　Unit 5 Concierge Service 礼宾服务　Unit 6 Information Desk 问讯服务　Unit 7 Complaints and Problems 客诉抱怨　Unit 8 Depositing Baggage 行李寄存　Unit 9 Payment & Check-out 结账退房Part 2 Housekeeping Service 客房服务　Unit 10 Floor Attendance 楼层服务　Unit 11 Operator Service 电话服务　Unit 12 Laundry Service 洗衣服务　Unit 13 Room Service 送餐服务

Part 1 Front Office Service 前台服务　Unit 1 Room Reservation 客房预订　Unit 2 At the Entrance 门厅服务　Unit 3 Reception Desk 接待处　Unit 4 Check-in Service 入住登记　Unit 5 Concierge Service 礼宾服务　Unit 6 Information Desk 问讯服务　Unit 7 Complaints and Problems 客诉抱怨　Unit 8 Depositing Baggage 行李寄存　Unit 9 Payment & Check-out 结账退房Part 2 Housekeeping Service 客房服务　Unit 10 Floor Attendance 楼层服务　Unit 11 Operator Service 电话服务　Unit 12 Laundry Service 洗衣服务　Unit 13 Room Service 送餐服务　Unit 14 Maintenance Service 维修服务　Unit 15 Extra Services 其他服务Part 3 Food and Beverage餐饮服务台　Unit 16 Table Reservation餐位预订　Unit 17 Greeting the Guests迎客　Unit 18 Taking Orders点菜　Unit 19 Serving Dishes上菜　Unit 20 Paying the Bill结账买单Part 4 Health and Recreation康乐中心　Unit 21 Spa Service水疗服务　Unit 22 Bar Service酒吧服务　Unit 23 Fitness Center健身房　Unit 24 At the Beauty Salon美容院Part 5 Business Center商务中心　Unit 25 Secretarial Service文秘服务　Unit 26 Convention Service会议服务　Unit 27 Ticket Service票务服务　Unit 28 Shopping Center购物中心　Unit 29 Foreign Currency Exchange兑换外币　Unit 30 Emergency紧急情况附录酒店组织结构表(各部门职位名称)酒店常见告示

本书涵盖了酒店服务的各个核心服务部门的内容，语言学习与技能训练紧密结合，对话情景真实，结合实际的工作环境以及真实案例。读者可以挑选自己感兴趣的话题，学习其中的薄弱环节，学习过程非常有针对性。书中精心编写“知识加油站”、学习英语的同时，增加行业相关知识。