酒店服务英语

Chapter I Front Office Unit 1 Room Reservation Unit 2 Bell Service Unit 3 Checking in Unit 4 Information Unit 5 Operator Unit 6 Complaints Unit 7 Checking outChapter II Housekeeping Service Unit 1 Floor Service Unit 2 Room Cleaning Unit 3 Laundry Service Unit 4 Dealing with Complaints Unit 5 Auxiliary Service Unit 6 Handling EmergenciesChapter III Food and Beverage Service Unit 1 Table Reservation Unit 2 Seating the Guests Unit 3 Taking Orde
Unit 4 Serving Dishes Unit 5 Breakfast, Buffet & Fast-food Services Unit 6 Festival Banquet Unit 7 Bar Service Unit 8 Settling the BillChapter IV Business Center Unit 1 Copy and Fax Services Unit 2 Typing, Printing and Tra
lation Services Unit 3 DVD Duplication, Photo Printing and Express Services Unit 4 Internet and Ticket Booking Services Unit 5 Scanning and Conference Equipment Rental ServicesChapter V Health and Recreation Center Unit 1 Health Club Unit 2 Swimming Unit 3 Sauna and Massage Unit 4 Golf Unit 5 Night ClubChapter VI Tourism Service & Shopping Unit 1 Tourism Service Unit 2 At the Silk and Satin Shop Unit 3 At the Cosmetics Store Unit 4 At the Souvenir Shop Unit 5 In the Department Store附录一 国际著名酒店附录二 酒店常用英语单词附录三 各部门职务名称附录四 酒店告示常用语附录五 酒店常用的英文缩略语附录六 主要客源国货币名称符号References

《酒店服务英语》旨在训练提高星级酒店服务和管理人员的英语交际能力，在编写上做到理论联系实际，《酒店服务英语》涵盖了星级酒店的前厅管理、餐饮管理、客房管理、商务中心、康乐服务和旅游购物等全部核心部门及其相应服务环节，范围广泛。