导游技能英语

Unit 1  Preparatio for Meeting a Tour Group

Part Ⅰ  Booking Air Line Tickets and Room Reservatio

Conveation A  Booking Airline Tickets

Conveati

Unit 1 Preparatio for Meeting a Tour Group

Part Ⅰ Booking Air Line Tickets and Room Reservatio

Conveation A Booking Airline Tickets

Conveation B Room Reservatio

Part Ⅱ Handling Complaints

A Delayed Flight

Part Ⅲ Practice

Part Ⅳ Reading

Sunny Hainan--Holiday Paradise

Part Ⅴ Culture

Hainan History

Part Ⅵ Practical Writing for Tourism

Correspondence of Travel Agencies

Unit 2 Touring Sanya

Part Ⅰ Meeting Tourists

Conveation A Meeting Tourists at the Airport (Ⅰ )

Conveation B Meeting Tourists at the Airport (Ⅱ)

Part Ⅱ Handling Complaints

A Delayed Flight

Part Ⅲ Practice

Part Ⅳ Reading

Passage A The West Island

Passage B The Park of Luhuitou

Passage C The End of the Earth

Part Ⅴ Culture

Nahan Buddhism Park

Part Ⅵ Practical Writing for Tourism

Hotel Reservation

Unit 3 Accommodation Tour in Sanya

Part Ⅰ Checking into the Hotel

Conveation A

Conveation B

Part Ⅱ Handling Complaints

Dialogue 1 Handling Complaints at the Restaurant

Dialogue 2 Settling Guests' Complaints in the Hotel

Part Ⅲ Practice

Part Ⅳ Reading

Passage A National Seashore--Haitang Bay

Passage B National Holiday Resort--Yalong Bay

Part Ⅴ Culture

Food Culture in Hainan

Part Ⅵ Practical Writing for Tourism

Visa Application Form.

Arrival Card

Unit 4 International Tourism City--Qionghai

Part Ⅰ Going to Bo'ao

Conveation A

Conveation B

Part Ⅱ Handling Complaints

A Tour Guide or a Shopping Guide? ( I )

A Tour Guide or a Shopping Guide? ( H )

Part Ⅲ Practice

Part Ⅳ Reading

Passage A The Wanquan River and Red Detachment Women

Passage B The Water Town--Bo'ao

Part Ⅴ Culture

Hainan Coconut Carvings

Part Ⅵ Practical Writing for Tourism

Passenge' Health Declaration

Unit 5 Huangshan Mountain

Part Ⅰ Going Shopping

Conveation A At the Souvenir Shop

Conveation B At the Pastry Shop

Part Ⅱ Handling Complaints

Unreasonable Requests

Part Ⅲ Practice

Part Ⅳ Reading

Passage A Huangshan Mountain

Passage B Brief Introduction of Guilin

Part Ⅴ Culture

Traditio and Customs of the Zhuang Minority

Part Ⅵ Practical Writing for Tourism '

Baggage Declaration Form

Unit 6 Tour of the Waterfalls

Part Ⅰ Talking About Chinese Food

Conveation A Chinese Cuisine

Conveation B Guizhou Cuisine

Part Ⅱ Handling Complaints

Complaining About the Food

Part Ⅲ Practice

Part Ⅳ Reading

Passage A Huangguoshu Great Waterfalls

Passage B The Silk Road

Part Ⅴ Culture

Chinese Food

Part Ⅵ Practical Writing for Tourism

Letter of Reply for a Complaint

Unit 7 Tour of Lakes

Part Ⅰ Visiting the West Lake

Conveation A Rowing on the West Lake

Conveation B At the Silk and Satin Shop

Part Ⅱ Handling Complaints

Cancelling Part of an Itinerary

Part Ⅲ Practice

Part Ⅳ Reading

Passage A The West Lake

Passage B The West Lake Longjing Tea

Part Ⅴ Culture

China--Home of Tea

Part Ⅵ Practical Writing for Tourism

Letter of Thanks

Unit 8 Tour of Garde

Part Ⅰ Entertainment

Conveation A Recreation and Fitness Center

Conveation B At Tea House

Part Ⅱ Handling Complaints

Extra Charges

Part Ⅲ Practice

Part Ⅳ Reading

Suzhou Garde

Part Ⅴ Culture

The Four Elements of Chinese Garde

Part Ⅵ Practical Writing for Tourism

Tour Itineraries--China Discovery

Unit 9 PraetiealEmergeney Handling

Part Ⅰ Dealing with the Emergency

Conveation A Dealing with Problems of Loss

Conveation B What Should the Guide Do if a Tourist Is Lost at

a Scenic Spot?

Part Ⅱ Handling Complaints

The Incident That No Guide Meets the Tourists

Part Ⅲ Practice

Part Ⅳ Reading

Passage A The Great Wall ( Ⅰ )

Passage B The Great Wall (Ⅱ)

Part Ⅴ Culture

Part Ⅵ Practical Writing for Tourism

Reply to a Letter to Handle Complaints

Unit 10 Religio and Temples

Part Ⅰ Visiting Religious Places

Conveation A Visiting Jiuhua Mountain

Conveation B Visiting Wudang Mountain

Part Ⅱ Handling Complaints

Complaints About Shopping Rebates for Guides

Part Ⅲ Practice

Part Ⅳ Reading

Passage A Shaolin Temple ( Ⅰ )

Passage B Shaolin Temple (Ⅱ)

Part Ⅴ Culture

Chines Folk Religion

Part Ⅵ Practical Writing for Tourism

Questionnaire--Thank You for Your Opinio

Unit 11 Health Promotion

Part Ⅰ Experiencing Chinese Treatment

Conveation A Traditional Chinese Medicine

Coervation B The Marriage of Chinese and Western Medicine

Part Ⅱ Handling Complaints

Quitting Tour Midway

Part Ⅲ Practice

Part Ⅳ Reading

Passage A Ancient Wateide Tow in Jiangnan

Passage B Potala Palace of Lhasa

Part Ⅴ Culture .

Tibetan Local Customs

Part Ⅵ Practical Writing for Tourism

A Travel Contract

Unit 12 Farewell to the Tourists

Part Ⅰ Seeing Off the Guests at the Airport

Conveation A Seeing You Again Soon

Conveation B At the Check-in Counter

Part Ⅱ Handling Complaints

The Skill to Handle Complaint Lette

Part Ⅲ Practice

Part Ⅳ Reading

Passage A Terracotta Army

Passage B Sun Yat-sen Mausoleum

Part Ⅴ Culture

Chinese Silk

Part Ⅵ Practical Writing for Tourism

How to Say a Farewell to the Tour Group

Appendix Ⅰ Guide's Norm and Emergency Handling--100 Questio and

Awe

Appendix Ⅱ 中华人民共和国国家标准 GB/T 15971--1995

Appendix Ⅲ 导游人员管理条例

Appendix Ⅳ 导游应对游客问题处理原则

Appendix Ⅴ 旅游安全事故的处理

Appendix Ⅵ 旅游保险相关知识

Vocabulary

主要参考书目(Bibliography)

    
《导游技能英语》是针对高等职业技术学院培养涉外导游应用型人才而编写的教材。本着“以就业为导向，以能力为本”的人才培养目标，其教学模式突出职业技能的训练和培养。本书以涉外旅游接待流程为主线，将旅游中的英语文化交际技能渗透到英语教学中，使学生在学习实用英语语言的同时，掌握导游常识和英语文化，做到导游语言知识、素质、技能和文化、礼仪并举，达到涉外旅游与国际接轨的目的，是一部选材实用、可读性强、操作性高的高职英语教材。
本书共12个单元，每单元主要包括介绍、正文、练习、应用写作等部分。涵盖酒店预定、入住、用餐、购物、景点导游、安排游览线路、费用商议、应对投诉等场景所需要的语言知识和交流技巧，既突出学生语言交际技能的培养，又重视向学生传递职业技能和素质的信息。
《导游技能英语》可作为中、高职高专各专业普通英语课程的教材使用，也可作为导游培训、在职从业人员和广大旅游爱好者学习使用。本教材由李永才担任主编。

    
《导游技能英语》共12个单元，主要包括介绍、正文、练习、应用写作等部分；介绍部分提出该章节应达到的教学及学习目标；正文部分由对话和阅读组成，通过展现导游操作程序、应对投诉和阅读来呈现实际工作环节及展示相关的岗位知识和技能；练习部分包括对词汇、短语及文章的细节信息和整体信息的理解，同时加入角色扮演等动作演示，是针对所学内容的延展和补充；应用写作部分旨在培养学生的动手能力；最后附有优秀导游应具备的基本素质和行为规范以及相关的政策、法规以及英语导游应急处理技巧，供教师选用和作为学生自主学习材料。本教材由李永才担任主编。