饭店酒店专业英语实用教程

Unit 1

Dialogue Samples A Long-Distance Call Reservation

A Group Reservation

Requests Unable to Be Satisfied

Useful Expressions

Situational Dialogues

Text A Room Reservation

New Words

Phrases

Notes

Exercises

Text B Internet-based Reservation

New Words

Phrases

Abbreviations

Unit 1

Dialogue Samples A Long-Distance Call Reservation

A Group Reservation

Requests Unable to Be Satisfied

Useful Expressions

Situational Dialogues

Text A Room Reservation

New Words

Phrases

Notes

Exercises

Text B Internet-based Reservation

New Words

Phrases

Abbreviations

Exercises

Unit 2

Dialogue Samples Registering a Guest Who Has a Reservation

Tour Group Check-in

Receiving a Walk-in Guest

Useful Expressions

Situational Dialogues

Text A Accommodation Ratings

New Words

Phrases

Abbreviations

Notes

Exercises

Text B Room Categories, Views and Bedding Types

New Words

Phrases

Exercises

Unit 3

Dialogue Samples Making an International Call

Making a Morning Call

Making a House Phone Call

Useful Expressions

Situational Dialogues

Text A Telephone Calls

New Words

Phrases

Abbreviations

Notes

Exercises

Text B Mobile Phone

New Words

Phrases

Abbreviations

Exercises

Unit 4

Dialogue Samples Handling a Complaint About Chamber Service

Handling a Complaint About Lost Articles

Handling a Complaint About Noise

Useful Expressions

Situational Dialogues

Text A Reduce Your Customers' Complaints

New Words

Phrases

Notes

Exercises

Text B Complaints

New Words

Phrases

Abbreviations

Exercises

Unit 5

Dialogue Samples Checking out by Credit Card

Checking out in Cash

Checking out by Company

Useful Expressions

Situational Dialogues

Text A Front Office Accounting (1)

New Words

Phrases

Abbreviations

Notes

Exercises

Text B Front Office Accounting (2)

New Words

Phrases

Abbreviations

Exercises

Unit 6

Dialogue Samples Offering In-room Service

Making Up the Room

Turn-down Service

Useful Expressions

Situational Dialogues

Text A Hotels Housekeeping, Staff Scheduling

New Words

Phrases

Abbreviations

Notes

Exercises

Text B Housekeeping Department

New Words

Phrases

Abbreviations

Exercises

Unit 7

Dialogue Samples Standard Laundry Service

Express Laundry Service

Damage Problem

Useful Expressions

Situational Dialogues

Text A Develop the Hotel Laundry Service Further

New Words

Phrases

Notes

Exercises

Text B Hotel Laundry Service Can Deliver a Mixed Bag of

Messages

New Words

Phrases

Exercises

Unit 8

Dialogue Samples Room Service

Baby-sitting Service

Maintenance

Useful Expressions

Situational Dialogues

Text A Room Service or Food Delivery

New Words

Phrases

Notes

Exercises

Text B Classification of Hotel Operation

New Words

Phrases

Exercises

Unit 9

Dialogue Samples A Reservation for a Party of Eight

A Table for Three

Requests Unable to Be Satisfied

Useful Expressions

Situational Dialogues

Text A Chinese Cuisine

New Words

Phrases

Notes

Exercises

Text B Etiquette Tips and Pitfalls

New Words

Phrases

Exercises

Unit 10

Dialogue Samples Taking Orders

Ordering Steak

Ordering Dessert

Useful Expressions

Situational Dialogues

Text A French Cuisine

New Words

Phrases

Notes

Exercises

Text B Japanese Cuisine

New Words

Phrases

Exercises

Unit 11

Dialogue Samples Paying in Cash

Paying with Credit Card

Handling a Complaint about a Wrong Bill

Useful Expressions

Situational Dialogues

Text A Credit Cards

New Words

Phrases

Abbreviations

Notes

Exercises

Text B Different Types of Credit and Debit Cards

New Words

Phrases

Exercises

Unit 12

Dialogue Samples Asking About the Recreation and Fitness

Center

At the Indoor Swimming Pool

At the Bowling Room

Useful Expressions

Situational Dialogues

Text A Fitness Center

New Words

Phrases

Notes

Exercises

Text B Choosing Exercise for Better Health

New Words

Phrases

Exercises

附录 参考答案

本书的编写目的在于切实提高读者专业英语能力。
　　本书体例上以Unit为单元，每个Unit由以下几部分组成：情景对话——注重实用性，每篇对话有一个主题，内容简单且易上口；课文——选材广泛、风格多样、切合实际；单词——给出课文中出现的新词，读者由此可以积累专业的基本词汇；常用词组及句子——给出本单元所涉及的常用词组和句子；难句讲解——讲解课文中出现的疑难句子，培养读者的阅读理解能力；习题——既有针对课文的练习，也有一些开放性的练习。补充阅读——介绍一些饭店酒店方面的知识；练习答案——供读者做完练习时对照检查。

　　本书可作为高等院校的专业英语教材，高职高专院校也可选用。作为培训班教材和供从业人员自学，亦颇得当。