航空服务英语

Module One： Telephone reservation

Situation One：Inquiring about flights

Situation Two：Booking a ticket for domestic flight

Situation Three：Booking a ticket for international flight

Situation Four：Booking a round trip ticket

Situation Five：Refunding a ticket

Situation Six：Asking the check-in time

Module Two： Inquiry

Situation One：Inquiry about travelers files

Situation Two：Inquiry about boarding formalities

Situation Three：Inquiry about arrival time

Situation Four ：A stand-by passenger

Situation Five：Inquiry about check-in time

Situation Six：Inquiry about check-in counter

Module Three：Check-in at the airport

Situation One：Check-in with no baggage

Situation Two：Check-in at a wrong desk

Situation Three：Check-in with a small case

Situation Four：Check-in with an overweight box

Situation Five：Check-in with an oversized luggage

Situation Six：Check-in with non-smoking window seat

Module Four： Security check

Situation One： Everything is OK

Situation Two：Talking about security check

Situation Three：Something to be checked further

Situation Four：Taking out metal objectives

Situation Five：Something to be checked by hand

Situation Six：Something not allowed to be taken into the cabin ~

Module Five：Waiting for boarding

Situation One：At a duty-free shop

Situation Two：At a gift shop

Situation Three：At a coffee shop

Situation Four：At a restaurant

Situation Five： Flight delayed

Situation Six： Flight canceled

Module Six ： VIP service

Situation One：Sending the guests on the plane

Situation Two：Meeting Quests

Situation Three： Taking the baggage

Situation Four ： Leaving the country

Situation Five：At the rest lounge

Situation Six：Compensation for lost baggage

Module Seven ： In-night service

Situation One：Passenger reception and seat arrangement

Situation Two： Drink service

Situation Three： Meal service

Situation Four：Delay

Situation Five：Serving a sick passenger

Situation Six：Changing the seat

词汇表

附录一：译文

附录二：机场与机上广播词

附录三：机场标识

附录四：航空代码

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