饭店英语

Unit1Reservations

PartIDialogues

PartIIReading:DutiesofaReservationist

PartIIIFurtherReading:ANewWayofHotelReservation

Unit2Reception

PartIDialogues

PartIIReading:HowtoBeaQualifiedFrontDeskStaff

PartIIIFurtherReading:TypesoftheFrontDeskStaffinHotels

Unit3ConciergesWork

PartIDialogues

PartIIReading:IntroductionofConciergesWork

PartIIIFurtherReading:CulturalDifferences

Unit4Housekeeping(I)

PartIDialogues

PartIIReading:DutiesandResponsibilitiesofHousekeepingStaff

PartIIIFurtherReading:LegalObligationsoftheHousekeeping

DepartmentinAmerica

Unit5Housekeeping(II)

PartIDialogues

PartIIReading:DutiesoftheHousekeepingDepartment

PartIIIFurtherReading:RoomServiceProcedure

Unit6Maintenance

PartIDialogues

PartIIReading:ResponsibilityoftheEngineeringDepartment

PartIIIFurtherReading:VariousCallstotheEngineeringDepartment

Unit7good&Beverage(I)

PartIDialogues

PartIIReading:JobCategoriesandResponsibilitiesintheF&BService

PartIIIFurtherReading:GreetingandSeating

Unit8Food&Beverage(11)

PartIDialogues

PartIIReading:PossibleRestaurantProblems

PartIIIFurtherReading:ServiceofRedWines

Unit9HandlingComplaints

PartIDialogues

PartIIReading:WelcometoTrendsBeautyParlor

PartIIIFurtherReading:BeautyTips

Unit14AttheShoppingArcade

PartIDialogues

PartIIReading:ShoppinginHonolulusHotSpot

PartIIIFurtherReading:CaesarsPalace

Unit15Checkout

PartIDialogues

PartIIReading:HotelChainsTrySelf-ServeKiosksforCheck-inandCheckout

PartIIIFurtherReading:ARethinkforHotelCheckoutTimes

附录1：英汉饭店常用分类词汇表

附录2：2006年度全球酒店集团100强

　　本书是按照《高职高专教育英语课程教学基本要求（试行）》、针对高职高专培养一线高级技术型、应用型人才的特点而编写的，供全国高职高专院校使用的专业英语教材。全书共有15个单元，每个单元围绕一个主题编写。各单元都是由三个模块组成，包括对话、课文和补充阅读。每个模块都有学习材料和练习材料，三个模块在形式上各自独立，内容上围绕单元主题进行选材和设计。　　本教材主要供高职高专饭店管理、餐饮管理与服务、旅游管理等专业的学生使用，具有以下特点：　　选材全面，内容涉及预定、前厅服务、客房服务、餐饮服务、康乐与会议服务、投诉处理、销售、商务中心等工作环节；　　突出行业性和实用性，紧密联系饭店业的实际运作，结合本行业英语实践的特点，使学生能够在饭店常见的情景中自如地交流；　　编写设计新颖，图文并茂，内容生动，形式多样；　　配有形式活泼的助教课件，为教师授课和学生自学提供更多资源。