饭店实用英语

UnitOneAnOverviewoftheHotelBusiness

TextAABriefHistoryoftheHotelIndustry

TextBHotelsandTheirClassifications

DialogⅠAttheHumanResourcesDepartment

DialogⅡOrientation(1)--EthicsIntegrity

DialogⅢOrientation(2)--Grooming

Exercises

UnitTwoFrontOffice(Ⅰ)

TextAFrontOffice

TextBReservation

DialogⅠALongDistanceCallReservation

DialogⅡAGroupReservation

DialogⅢRevisingtheReservation

Exercises

UnitThreeFrontOffice(Ⅱ)

TextACheck-in

TextBGuestServices

DialogⅠReceivingWalk-inGuests

DialogⅡExtendingtheStay

DialogⅢOrientationonConciergesWork

Exercises

UnitFourFrontOffice(Ⅲ)

TextACheck-out

TextBCashierandNightAuditor

DialogⅠForeignCurrencyExchange

DialogⅡCheck-out

DialogⅢCheckingGuestAccount

Exercises

UnitFiveCommunications

TextACommunications

TextBTelephoneRoom

DialogⅠSendingaFax

DialogⅡPrinting

DialogⅢTelephoneService

Exercises

UnitSixHousekeeping

TextAHousekeepingDepartment

TextBGuestroomCleaning

DialogⅠChamberService

DialogⅡLaundryService

DialogⅢBaby-sittingService

Exercises

UnitSevenFoodService

TextAOrganizationofFoodandBeverageDepartment

TextBRestaurantService

DialogⅠTakingOrders

DialogⅡRoomService

DialogⅢBanquetingService

Exercises

UnitEightBeverageService

TextABeverageService

TextBWineFacts

DialogⅠAtaRestaurant

DialogⅡBarService

DialogⅢLiqueurService

Exercises

UnitNineKitchen

TextAKitchenPlanning

TextBTypesofKitchen

DialogⅠBakery

DialogⅡColdItems

DialogⅢWorkingastheCheFsAssistant

Exercises

UnitTenRecrcation(Ⅰ)

TextARecreationalCenter

TextBRecreationalOfferingsatResorts

DialogⅠAttheIndoorSwimmingPool

DialogⅡAttheBowlingRoom

DialogHIAttheGymnasium

Exercises

UnitElevenRecrcation(Ⅱ)

TextASearchingforaHealthierLifestyle

TextBCommonRecreationalActivities

DialogⅠ"SaunaIsOneoftheGreatPleasureofLife"

DialogⅡ"MassagenotonlyRelaxestheMusclesbutalsoEasesthePain"

DialogⅢ"IWouldLiketoTryaNewHairStyleThisTime"

Exercises

UnitTwelveShopping

TextAHotelShop

TextBShoppingontheWeb

DialogⅠShowingtheGuestsaroundtheArcade

DialogⅡBuyingSilkFabrics

DialogⅢAttheChineseFolkArtCounter

Exercises

UnitThirteenSecurity

TextAHotelSecurity(Ⅰ)

TextBHotelSecurity(Ⅱ)

DialogⅠOrientationonFirePreventingandFireFighting

DialogⅡPreventingaFalseClaim

DialogⅢOfferingFirstAid

Exercises

UnitFourteenEngineeringandMaintenance

TextAEngineeringandMaintenance

TextBMaintenanceActivities

DialogⅠTheMaintenanceintheGuestRoom

DialogⅡACarServicingAppointment

DialogⅢDealingwithanElevatorAccident

Exercises

UnitFifteenMarketing

TextAMarketingandSelling

TextBCommonSalesTools

DialogⅠConventionSalesCall

DialogⅡExtendingtheSale

DialogⅠtITalkingaboutHotelReservations

Exercises

UnitSixteenControllers

TextAControllersDepartment

TextBBudgeting

DialogⅠNormalCreditControl

DialogⅡDailyIncomeAudit

DialogⅢMonth-endStockTake

Exercises

UnitSeventeenGeneralManager

TextATheGeneralManager

TextBTheGeneralManagersMeetings

DialogⅠSolvingtheGuestsComplaint

DialogⅡIncreasingtheAverageRates

DialogⅢMakingTravelPreparations

Exercises

　　本书根据东北财经大学出版社的修订要求，坚持任务中心原则、坚持贴近行业之初衷，设定每单元的任务目标、主题思想、服务理念、实用话题、工作流程，对全书进行了必要的梳理和修正。作者对书中各部分所发现的错漏之处作了纠正和补充，较大幅度地调整了练习部分，使每课的练习形式与内容保持一致，竭力做到课文、会话、练习相辅相成，构成一个有机整体。还为学员提供多层任务平台，提供提高交际能力和认知能力的机会，提供饭店英语“结构一功能”训练的多种手段，进一步突现本教材的系统性、灵活性和应用性。另外，为方便教学，本书还为任课教师提供了练习答案和PPT网上教学资源。可供各大专院校作为教材使用，也可供从事相关工作的人员作为参考用书使用。