餐饮管理英语

MODULE 1 Types of Restaurants

Part I Types of Restaurants According to Food-style

Part II Types of Restaurants According to Service-style

Part 111 Westem-style Restaurants and Chinese Restaurants

Part 1V Listen， Listen， and Listen

MODULE 2 Food Service Staffing

Part I The Basic Personnel Structure of a Restaurant

Part II Organization of the Service Staff and Their Work

Part 111 Guidelines for Service Staff

Part IV Listen， Listen， and Listen

MODULE 3 Reservation

Part I Some Essentials of Reservation Arrangement

Part II Guidelines for Taking Reservations

Part m cases of Taking Reservations

Part IV Listen， Listen， and Listen

MODULE 4 Setting Table

Part I Setting Tables Properly

Part I1 Folding Napkins and Laying a Tablecloth ...

Part I Table Setting for Chinese and Western Dinner，，

Part 1V Listen， Listen， and Listen

MODULE 5 Seating the Guest

Part I The Essentials of Seating

Part II Assigning Tables

Part 111 Showing Guests to the Table

Part IV Listen， Listen， and Listen

MODULE 6 Recommending Dishes

Part I Selling According to an Expressed Need

Part II Suggesting Alternative Menu Items

Part 111 Plus Selling

Part IV Switching Customers to Available Foods

Part V Listen， Listen， and Listen

MODULE 7 Taking Orders

Part I Menu Structure

Part II The Breakfast Menu

Part In Lunch and Dinner

Part IV Listen， Listen， and Listen

MODULE 8 Food Preparation

Part I Pre-cooking Working

Part II Methods of Cooking Foods

Part Listen， Listen， and Listen

MODULE 9 Beverage Service

Part I Alcoholic Beverage

Part II Wine and Food

Part HI Wines

Part IV Listen， Listen， and Listen

MODULE 10 Alternative Services

Part I Room Service

Part 1I Fast Foods

Part HI Take-away or Take-out Service

Part IV Buffet Service

Part V Listen， Listen， and Listen

MODULE 11 Serving a Banquet

Part I Banquet Service

Part II The Menu

Part HI Rules for Serving Banquets

Part 1V Listen， Listen， and Listen

MODULE 12 Healthy Eating

Part I Nutrition and Healthy Eating

Part II Eating Smart

Part IH Creative Eating

Part IV Listen， Listen， and Listen

MODULE 13 Sanitation and Safety

Part I A Welcoming Environment

Part I1 Food Poisoning and First Aid

Part 111 Personal Hygiene

Part 1V Listen， Listen， and Listen

MODULE 14 Handling Complaints

Part I The Guest Is Always Right

Part IX Dos and Donts of Handling Complaints

Part lU Cases of Handling Complaints

Part IV Listen， Listen， and Listen

Tapeseript

Reference Keys

众所周知，我国高等教育的模式已经发生了巨大的变化，即从原先的强调培养研究型人才的精英化教育模式转变为注重培养应用型人才的大众化教育模式，而全国高等教育也已经开始进入提高质量和进行结构改革的新阶段。目前，高等职业技术教育已快占据了中国高等教育的半壁江山。随着高等职业技术学校数量的增加，高等教育本来已经面临的剧烈竞争达到了白热化的阶段。