饭店情景英语

Chapter Ⅰ The Front office前厅部Unit 1 Room Reservations客房预订Unit 2 At the Reception Desk接待处Unit 3 At the Information Desk问讯处Unit 4 The Bellman门童Unit 5 The Cashier Desk收银处Unit 6 Settling Guests’Complaints处理投诉Unit 7 The Business Center商务中心Chapter Ⅱ The Housekeeping Department客房部Unit 1 Guiding a Guest into the Room引客进房Unit 2 Introducing the Room Equipment and Service介绍设备与服务Unit 3 Tidy the Room整理房间Unit 4 Laundry Service洗衣服务Unit 5 Repair Service维修服务Unit 6 Wake——up Call Service叫醒服务Unit 7 Room Service送餐服务Chapter Ⅲ Food and Beverage餐饮部Unit 1 At the Bar在酒-巴Unit 2 Seating the Diners顾客就座Unit 3 Taking Orders点菜Unit 4 Serving Dishes上菜Unit 5 Birthday Party生日宴会Unit 6 Way of Paying支付方式Unit 7 Western Food and Buf_fet西餐与自助餐Chapter Ⅳ Shopping & Recreation Center购物和娱乐中心Unit 1 At the Tourist Souvenir Department在纪念品部Unit 2 At the Garment Department在服装部Unit 3 At the Pharmacy and Foodstuff Counter在药品和食品柜台Unit 4 At the Art and Craft Department在工艺品部Unit 5 At the Health Center在健身中心Unit 6 At the Barber’s在理发店Unit 7 At the Entertaining Center在娱乐中心Chapter Ⅴ Other Services其他服务Unit 1 0ther Services Ⅰ其他服务(一)Unit 2 Other Services Ⅱ其他服务(二)Unit 3 Other Services Ⅱ其他服务(三)Unit 4 0ther Services Ⅲ其他服务(四)Unit 5 0ther Services Ⅴ其他服务(五)Unit 6 0ther Services Ⅵ其他服务(六)Unit 7 Other Services Ⅶ其他服务(七)听力原文及练习答案参考文献

《国家中等职业教育改革发展示范学校特色教材·高星级饭店运营与管理专业：饭店情景英语》是中等职业学校高星级饭店运营与管理专业的一门重要的专业必修课，对英语口语及听力有较高的要求，对专业技能的训练也十分注重。《国家中等职业教育改革发展示范学校特色教材·高星级饭店运营与管理专业：饭店情景英语》以岗位实训和服务流程为主线，内容全面，每个章节和单元提供了单词和语音训练，经典对话全部模拟真实的饭店情景，具有很强的操作性。