出版社:对外经济贸易大学出版社
年代:2010
定价:20.0
本书介绍了酒店行业对外交往中所使用到的英文表达及专业知识。
Module One The Front Desk
Sub-module 1 Accepting Room Reservation
Case 1 A Confirmed reservation 4
Case 2 A Guaranteed reservation 5
Case 3 Over-booking 6
Case 4 Handling the complaint about the room reservation 7
Sub-module 2 Check-in 15
Case 1 Bell service 16
Case 2 Registering a walk-in guest 16
Case 3 Registering a guest who has a reservation 17
Sub-module 3 Change of Reservation and Cancellation 25
Case 1 Bringing forward the reservation 26
Case 2 Extending the reservation 27
Case 3 Cancelling a guaranteed reservation 28
Sub-module 4 Other Services 35
Case 1 Taking a message 36
Case 2 Exchanging foreign currency 37
Case 3 Information service 37
Sub-module 5 Check-out 43
Case 1 Checking Out for guests 44
Case 2 Something wrong with the bill 45
Case 3 Late check-out and bell service 45
Module Two Housekeeping
Sub-module 6 Floor Service 55
Case 1 The Bellboy shows the guest to his room 56
Case 2 Room-cleaning service 57
Case 3 Food-delivering service 58
Case 4 Handling the complaint about the noise 59
Sub-module 7 Laundry Service 65
Case 1 Dry cleaning 66
Case 2 Quick service 67
Case 3 Making a wrong delivery 68
Sub-module 8 Lost and Found 73
Case 1 A complaint about lost articles 74
Case 2 Lost and Found Desk 75
Case 3 At the security section 76
Sub-module 9 Emergency Service 81
Case 1 Illness emergency 82
Case 2 Damage problem 83
Case 3 Losing the passport 84
Module Three Food and Beverage
Sub-module 1O Booking a Table 91
Case 1 Booking a table for five 92
Case 2 Booking a banquet 93
Case 3 Booking a family reunion dinner 94
Sub-module 11 Seating the Guest 101
Case 1 Seating the guests with the reservation 102
Case 2 Handling a coupon storm 103
Case 3 Receiving the guests without the reservation 104
Sub-module 12 Taking Orders 111
Case 1 Recommending specialties 112
Case 2 Recommending Sichuan Cuisine 113
Case 3 Recommending a special offer 114
Sub-module 13 Services during the Meal 119
Case 1 Eating Beijing roast duck 120
Case 2 Offering more dishes 121
Case 3 Settling the bill 122
Case 4 Handling the complaint about food 123
Module Four Other Services
Sub-module 14 Business Center 131
Case 1 Sending a fax and photocopying 132
Case 2 The Internet service 133
Case 3 Booking a ticket 134
Sub-module 15 Recreation Center 139
Case 1 Using the Gym 140
Case 2 Drinking Chinese tea and demonstrating how to brew tea 141
Case 3 Selling souvenirs 142
Sub-module 16 Conference Center 149
Case 1 Inquiries about the conference room 150
Case 2 Booking a conference room 151
Case 3 Booking a multi-functional hall 152
Tapescripts 159
Keys 169
Appendix 1 181
Appendix 2 185
Bibliography 199
本教材根据教高【2006】16号《关于全面提高高等职业教育教学质量的若干意见》的文件精神,从高职高专“就业为导向”的办学目标出发,根据旅游酒店管理类专业人才的培养目标和课程设置要求,基于星级酒店服务岗位所必需的英语实际应用能力,在深入酒店实践和广泛调研的基础上,从框架构建、内容筛选、深广度定位和体例编排等方面都倾力以“工学结合”为纽带创新建设。
书籍详细信息 | |||
书名 | 酒店实用英语站内查询相似图书 | ||
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出版地 | 北京 | 出版单位 | 对外经济贸易大学出版社 |
版次 | 1版 | 印次 | 1 |
定价(元) | 20.0 | 语种 | 简体中文 |
尺寸 | 26 × 19 | 装帧 | 平装 |
页数 | 印数 |
酒店实用英语是对外经济贸易大学出版社于2010.出版的中图分类号为 H31 的主题关于 饭店-英语-高等学校:技术学校-教材 的书籍。