IT英语学生用书

1 EXPLORING THE IT'INDUSTRY

PAGE

Introducing a company

Structure of a company

Company start.ups

pfile of an IT company

HoW to say and write numbers Present tenses

LEARNING SKILLS：difierent learning techniques

DEALING WITH CUSTOMER

2 PAGE

Telephone communications between companies

Sales enquiries

Planning a computer system for a customer

e-Cammerce

using telephone language Question formj

Making appointments

Advising a customer

learning skills：mediation

3 ORDERING

PAGE

Product specifications

telephone orders

Order confirmations

customer service

making an enquiry by telephone the future（1）

Placing an order by telephone will future

Writing emails

learing skils：vocabulary

4 USONG hHE INTERNET

PAGE

Searching for information online

Software downloads

Free software

The Deep Web

Choosing search terms

Giving instructions

leagning gkills：speaking

Madal／verbs

5 NsTALLING HARDWARE

5 PAGE

System configurations

installation instructions

Installing upgrade cards

Understanding technical texts

Mediation：explaining instructions

LEAening Skills：reading

Passive voice

6 iNSTALLONG soFTwARE

PAGE

Software categories

installation instructions

Software registration

Error messages

Upgrade difficulties

understanding installation instructions and

error messages

LEARNING SKtlS：Srammar

Relative pronouns

TRoUBLESHOOTING

7 PAGE

Problems with hardware and software

TrOubleshooting flowcharts

Zelephone hotlines

Service and maintenance contracts

Calling a hotline

Helping a customer with technical problems

LEARNING SKILLS：listening

Present perfect

iNTERNATiONAL CONTACTS

8 PAGE

Travel problems

Making reservations

CheckinR into a hatel

Intercultural misunder5tandings

Describing arrangements and plans

Making small talk

learning siulls：cultural awareness

the future（2）：

present continuous

andqoing to

TRADE FAiRs

9 PAGE

CeBiT

Product innovation

Planning trade fair representation

Sales presentations

Product innovation

Discussing plans in a group

Planning and making a sales presentation

Adjectives and

adverbs

10 PROjECT MANAGEMENT

PAGE

Project meetings

Project management software

Agendas

Project quality

The perfect project manager

Discussing a project

Writing agendas

-ing forms

APPLYiNG FOR A lob

11 PAGE

job advertisements

ITjobs

job applications

job 5nterviews

tips for writing a CV

Writing a CV

Writing a covering letter

Preparing for and conducting an interview

Past simple and

present perfect

CAsE sTuDY：NE丁wDRK！NG A

sMALL BUSiNESS

12 PAGE

Analysing requirements

Network design

Operating systems

Quotations

invoices

Interview with Linus torvalds

Discussing requirements

Writing quotations and invoices

Describing past projects

Pairwork files page

Transcripts page

Unit word list page

A-Z word list page

Basic word list page

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