秘书英语

Part 1 Introduction： The Making of a Qualified Secretary

Unit 1 Read to Know

Section A How to Be a Secretary

Practice

Section B How to Be a Successful Secretary

Practice

Unit 2 Practice to Learn，

Section A What Should a Secretary Do in Office

Practice

Section B A Secretarys Day

Practice

Part 2 Greeting and Introduction

Unit 1 Read to Know

Section A Breaking the Ice

Practice

Section B How to Receive Your Customers

Practice

Unit 2 Practice to Learn

Section A Greeting

Section B Introduction

Practice

Part 3 Secretarial English for Telephone Use

Unit 1 Read to Know

Section A Phone Call Etiquette

Practice

Section B How Phonogenic Are You?

Practice

Unit 2 Practice to Learn

Section A Arrangements

Section B Leaving a Message

Practice

Part 4 Reception and Send-off

Unit 1 Read to Know

Section A How to Hire the Best Receptionist for Your Office

Practice

Section B What Makes a Secretary a Good Receptionist

Practice

Unit 2 Practice to Learn

Section A Receiving

Section B Send-off

Practice

Part 5 Communication and Interpersonal Relationship

Unit 1 Read to Know

Section A Body Language in Communication

Practice

Section B Business Dinner

Practice

Unit 2 Practice to Learn

Section A Going to Parties

Section B Sitting at a Dinner

Practice

Part 6 Arranging a Trip

Unit 1 Read to Know.

Section A Details in Making an Itinerary

Practice

Section B Steps to Follow in Making an Itinerary

Practice

Unit 2 Practice to Learn

Section A Booking Tickets

Section B Making Reservations

Practice

Part 7 Arranging a Meeting

Unit 1 Read to Know

Section A Meeting Arrangement and Minutes Taking

Practice

Section B Cross-cultural Negotiation

Practice

Unit 2 Practice to Learn

Section A Minutes of Meeting

Section B Memo

Practice

Part 8 Dealing with Business Letters

Unit 1 Read to Know

Section A Guidelines for Writing a Business Letter

Practice

Section B Key Elements of Business Letter Etiquette

Practice

Unit 2 Practice to Learn

Section A Letter of Thanks and Complaint

Section B Letter of Application and Invitation

Practice

Part 9 Dealing with Documents and Bills

Unit 1 Read to Know

Section A A Master of Paperwork

Practice

Section B Organizing Your Documents and Files

Practice

Unit 2 Practice to Learn

Section A I.O.U. and Promissory

Section B Receipt， Notice and Certificate

Practice

Part 10 Files Management and Office Automation

Unit 1 Read to Know

Section A Introduction to Files Management

Practice

Section B Knowing Office Automation

Practice

Unit 2 Practice to Learn

Section A Six Suggestions for Electronic Filing

Practice

Section B How to Reach GS-7 for an Office Employee

Practice

Appendix Ⅰ Vocabulary

Appendix Ⅱ 200 Sentences Commonly- used in Office

Appendix Ⅲ 100 Sentences Commonly- used in Business Letters and Documents

Key to the Exercises （for reference only）

参考文献

《秘书英语》可作为高等院校尤其是高职高专院校的文秘类专业或英语类专业教学用书，也可作为英语秘书工作者的日常工具书和涉外工作人员的参考书。作为高校文秘专业精品教材，《秘书英语》从系统性、实用性和趣味性出发，以当前秘书工作的不同环节为主线，针对实际技能需求，借助于当前外语教学主流方法，充分结合语言技能训练与文秘工作技能训练，精心选编了相关短文、对话和练习，在注重基本理论的同时，兼顾听、说、读、写、译等专业技能训练，旨在帮助学生提高英语综合应用能力和跨文化交际能力。 全书共10部分，涉及秘书工作的不同环节：每部分包含两个单元，每单元由两个小节组成，每个小节都包含短文和相应的配套练习。书后提供3个附录（词汇表、办公英语常用表达200例和商务信函常用表达100例）和参考答案。

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