国际物流和货代英语实训

Unit OneBusiness Promotion

实训模块一公司业务推广

Practice 1Introducing the Logistics Company

实训项目1介绍物流公司

Practice 2Visiting the Logistics Company

实训项目2参观物流公司

Practice 3Introducing the Main Business of the Logistics Company

实训项目3介绍物流公司的主要业务

Practice 4Writing E?mail on Company?s Business Promotion

实训项目4撰写与公司业务推广相关的电子邮件

Logistics Knowledge

物流小知识

Unit TwoCustomer Service and Day?to?day Communication

实训模块二客户服务及日常沟通

Practice 1Receiving Client Consultation

实训项目1接受客户咨询

Practice 2Solving the Specific Problems

实训项目2解决具体问题

Practice 3Receiving Customers? Complaints

实训项目3接受客户投诉

Practice 4Dealing with Problems for Customers Ⅰ

实训项目4为客户处理问题Ⅰ

Practice 5Dealing with Problems for Customers Ⅱ

实训项目5为客户处理问题Ⅱ

Logistics Knowledge

物流小知识

Case and Improvement

案例与提高

Unit ThreePackaging Design

实训模块三包装设计

Practice 1Packaging Design of Common Merchandise

实训项目1普通商品的包装设计

Practice 2Packaging Design of Fragile Merchandise

实训项目2易碎商品的包装设计

Practice 3Complaining about the Unreasonable Packaging Design

实训项目3不合理包装设计投诉

Practice 4Complaining about the Improper Packaging Design

实训项目4不恰当包装设计投诉

Logistics Knowledge

物流小知识

Case and Improvement

案例与提高

Unit FourTransportation

实训模块四运输

Practice 1Deciding the Transport Mode

实训项目1决定运输方式

Practice 2Deciding the Transport Route

实训项目2决定运输路线

Practice 3Optimizing the Transport Program

实训项目3优化运输方案

Practice 4Writing E?mail Related to Transportation

实训项目4撰写与物流运输相关的电子邮件

Logistics Knowledge

物流小知识

Case and Improvement

案例与提高

Unit FiveStorage

实训模块五仓储

Practice 1Introducing Warehouse and Its Design

实训项目1介绍仓库及其设计

Practice 2Communication on the Storage of Goods

实训项目2储存货物沟通

Practice 3Inventory Management

实训项目3库存管理

Practice 4Communication on Stock Issues

实训项目4库存问题沟通

Logistics Knowledge

物流小知识

Unit SixCommissioned Carrier

实训模块六委托承运

Practice 1Finding the Carrier

实训项目1寻找承运人

Practice 2Negotiating with the Carrier

实训项目2与承运人谈判

Practice 3Dealing with Related Issues with the Carrier

实训项目3与承运人处理相关事宜

Practice 4Writing E?mail on Carriage of Consignment

实训项目4撰写与货物委托承运相关的电子邮件

Logistics Knowledge

物流小知识

Case and Improvement

案例与提高

Unit SevenFreight Quotations

实训模块七货运报价

Practice 1Sea Container Rate Quotation

实训项目1海运集装箱报价

Practice 2Air Freight Quotations

实训项目2航空运费报价

Practice 3Sea?Rail LCL Quotations

实训项目3海铁联运拼箱报价

Practice 4Writing E?mail Related to Freight Quotations

实训项目4撰写与货运报价相关的电子邮件

Logistics Knowledge

物流小知识

Unit EightCustoms Declaration Inspection and Quarantine Report

实训模块八报关及报检

Practice 1Communications on the Cargo Declaration

实训项目1货物报关沟通

Practice 2Introducing the Services Provided by the Inspection and

Quarantine Report Agency

实训项目2介绍代理报检的服务项目

Logistics Knowledge

物流小知识

Case and Improvement

案例与提高

Main Documents

主要单证

参考文献

针对国际货代业对人才的实际需要，本教材沿用高职专业英语教材建设的“6P”知识载体的建设模式，按国际货代关键环节的活动场景设计教学环节，介绍了公司业务推广、客户服务及日常沟通、包装设计、运输、仓储、委托承运、货运报价、报关及报检等内容，使学生具备运用英语进行工作的能力。
本教材可作为高职高专院校物流管理专业学生的教学用书，也可作为广大物流行业从业人员教育培训的参考读物。
本书封面贴有清华大学出版社防伪标签，无标签者不得销售。