文秘英语实训

Part Ⅰ Spoken English for Secretary　Chapter One Reception 　Section 1 At the Office 　Section 2 At the Exhibitions & Conventions 　Section 3 At the Airport　Chapter Two Making & Answering Telephone Calls 　Section 1 Putting through Telephone Calls 　Section 2 Leaving a Message over the Phone 　Section 3 Making the Wrong Telephone Calls　Chapter Three Business Communication on the Phone 　Section 1 Making Appointments 　Section 2 Making Reservations 　Section 3 Seeking Information　Chapter Four Conference Arrangement 　Section 1 Before the Conference

Part Ⅰ Spoken English for Secretary　Chapter One Reception 　Section 1 At the Office 　Section 2 At the Exhibitions & Conventions 　Section 3 At the Airport　Chapter Two Making & Answering Telephone Calls 　Section 1 Putting through Telephone Calls 　Section 2 Leaving a Message over the Phone 　Section 3 Making the Wrong Telephone Calls　Chapter Three Business Communication on the Phone 　Section 1 Making Appointments 　Section 2 Making Reservations 　Section 3 Seeking Information　Chapter Four Conference Arrangement 　Section 1 Before the Conference 　Section 2 During the Conference 　Section 3 Post-Conference　Chapter Five Management of Business 　Section 1 Something Urgent 　Section 2 Letters Processing 　Section 3 Complaint SettlementPart Ⅱ Document Writing　Chapter One Work Documents 　Section 1 Announcement 　Section 2 Meeting Arrangement 　Section 3 Meeting Minutes 　Section 4 MEMOs 　Section 5 Business Trip Arrangement　Chapter Two Ceremonial Documents 　Section 1 Letters of Thanks 　Section 2 Letters Of Congratulations 　Section 3 Letters of Apologies 　Section 4 Letters of Sympathy　Chapter Three Social Documents （Ⅰ） 　Section 1 Letters of Inquiry 　Section 2 Letters of Appointment 　Section 3 Letters of Invitation 　Section 4 Proposals 　Section 5 Letters of Complaint　Chapter Four Social Documents （Ⅱ） 　Section 1 Letters of Introduction 　Section 2 Letters of Recommendation 　Section 3 Letters of Request 　Section 4 Job Application Letters 　Section 5 Letters of Resignation　Chapter Five Human Resources Documents 　Section 1 Enrollment 　Section 2 Offer 　Section 3 Termination of Employment 　Section 4 Internal Transfer　Chapter Six Business Documents 　Section 1 Establishing Business Relations 　Section 2 Inquiries, Offers & Counter-offers 　Section 3 Orders & Contracts 　Section 4 Terms of Payment 　Section 5 Insurance & ShipmentBibliography

本书从培养秘书人才的英语实际应用能力出发，特别突出对口语和写作能力的培养。全书分口语和写作两部分。口语部分围绕秘书工作的日常活动展开，包括接待工作、接打电话、业务电话、会议安排、处理事务等五章，内容涵盖实际工作中的秘书实务，设置仿真情景对话、要点释义和经典句型，同时配上基础知识操练和培养实际运用能力相结合的练习，有利于学生巩固已学知识和情景口语表达，以便在实际工作中灵活运用已学知识和技能。写作部分围绕秘书工作中的各类文书写作而展开，内容包括工作文书、礼仪文书、社交文书、人力资源文书和商务文书。每种文书都用英文说明写作技巧和要点，并根据需要，每种文书编写2～3篇例文。例文内容新颖、实用，形式多样，语言规范；注释充分体现重点、难点，以点带面，举一反三；练习既有基础语言知识操练，又有实践写作训练；重点句型是对每种文书写作中的常用语句进行归纳总结，以便学生实际运用。