酒店英语

Unit One Hotel Reservations

Part One Text A Choosing a Good Hotel

Part Two Speaking Out

Part Three Listening In

Part Four Text B The World's Ten Largest Hotel Groups

Part Five Writing Business Letter

Part Six Extensive Reading ， Making the Right Impression

Unit Two Check—in

Part One Text A Things to Do When You Arrive Too Early for Check—In

Part Two Speaking Out

Part Three Listening In

Part Four Text B IHG Reduces Environmental Impact

Part Five Writing E—mail

Part Six Extensive Reading The Importance of Front Office

Unit Three Hotel Housekeeping

Part One Text A Can I Have the Barbie Suite？

Part Two Speaking Out

Part Three Listening In

Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China

Part Five Writing Memorandum

Part Six Extensive Reading The Job of an Executive Housekeeper

Unit Four Dining at Hotels

Part One Text A Healthier Food at Hotels

Part Two Speaking Out

Part Three Listening In

Part Four Text B Making a Hotel a Home

Part Five Writing Note

Part Six Extensive Reading How to Be a Good Waiter

Unit Five Public Facilities at Hotels

Part One Text A Hotels Offer Boot—Camp Exercise for Guests

Part Two Speaking Out

Part Three Listening In

Part Four Text B Hilton Hotels Corporation

Part Five Writing Notice

Part Six Extensive Reading The Making of a Good Concierge

Unit Six Hotel Bars

Part One Text A Hotels Open Fancy， Profitable Rooftop Bars

Part Two Speaking—Out

Part Three Listening In

Part Four Text B Hotels Test Offering Meeting Rooms

That Can Serve as Offices

Part Five Writing Fax

Part Six Extensive Reading Service Tips for Bartenders

Unit Seven Hotel Complaints

Part One Text A How to Deal with Hotel Guests' Complaints

Part Two Speaking Out

Part Three Listening In

Part Four Text B How to Complain at a Hotel

Part Five Writing Complaint Letter

Part Six Extensive Reading A Case Study of Complaint at a Five—Star Deluxe Hotel

Unit Eight Check—out

Part One Text A University Opens 150—Room Hotel as Student Training Lab

Part Two Speaking Out

Part Three Listening In

Part Four Text B Foreign Hotels Expand Their Reach into China

Part Five Writing Help Wanted

Part Six Extensive Reading Qualities of Hotel Leaders

Appendix I 国际知名酒店

Appendix II 酒店常用词汇

Appendix III 酒吧与餐厅用语

References

《酒店英语/新基点（New Benchmark）全国高职高专院校商务英语系列规划教材》共分为八个单元，选取酒店主要的业务部门，如前台、客房、餐厅、酒吧、康乐中心等作为主要描述对象，主题侧重酒店中与服务对象接触最多的一些场景，如酒店预订、登记、客房入住、餐厅就餐、健身中心、酒吧娱乐、投诉和结账离店等加以重点阐述。每个单元分为六个部分，课文A、听力、口语、写作等这几项基本上围绕一个主题展开，全面透彻地展示酒店中某一个工作岗位上出现的各种情景，帮助学生全面了解并掌握实际运用英语处理事务的能力。课文B介绍世界几个知名酒店集团的发展或最新动态，帮助学生了解酒店业的新潮流和发展趋势。拓展阅读侧重酒店行业几个重点岗位，介绍几个岗位的职业素养，旨在提高学生的职业意识和职业能力。