经验·价值·影响 : 2008北京奥运会、残奥会志愿者工作成果转化研究报告

Part One1 Overview of Beijing Olympic Volunteers 1.1 Personnel Structure of the Beijing Olympic Volunteers 1.2 Motivations Behind Volunteer Participation 1.3 The Role of Beijing Olympic Volunteers and Their Contributions 2 Mechanisms of Beijing Olympic Volunteer Work 2.1 Organizational Mechanism of Beijing Olympic Volunteer Work 2.2 Coordination Mechanism of Beijing Olympic and Paralympic Venue Volunteer Work 2.3 Volunteer Work in Olympic Host Cities Outside Beijing 3 Beijing Olympics Venue Volunteer Operating System 3.1 Recruitment 3.2 Training 3.3 Support and Incentives 3.4 Publicity 4 Belling Olympic Volunteer Work Program System

Part One1 Overview of Beijing Olympic Volunteers 1.1 Personnel Structure of the Beijing Olympic Volunteers 1.2 Motivations Behind Volunteer Participation 1.3 The Role of Beijing Olympic Volunteers and Their Contributions 2 Mechanisms of Beijing Olympic Volunteer Work 2.1 Organizational Mechanism of Beijing Olympic Volunteer Work 2.2 Coordination Mechanism of Beijing Olympic and Paralympic Venue Volunteer Work 2.3 Volunteer Work in Olympic Host Cities Outside Beijing 3 Beijing Olympics Venue Volunteer Operating System 3.1 Recruitment 3.2 Training 3.3 Support and Incentives 3.4 Publicity 4 Belling Olympic Volunteer Work Program System 4.1 "Smile Beiiing" TEemed Activity 4.2 "Greet the Olympics" Volunteer Service Program 4.3 BOCOG Preparation Volunteer Program 4.4 The Beijing Olympic and Paralympic Venue Volunteer Program 4.5 The City Volunteer Program 4.6 The Social Volunteer Program 4.7 The Legacy of Olympic Volunteer Work Transformation Project 5 The Experience and Value of Beijing Olympic Volunteer Work 5.1 Learning from the Achievements of the Volunteer Work of the Previous Olympics 5.2 Experience of Beijing Olympic Volunteer Work 5.3 The Value of Beijing Olympic Volunteer Work 6 The Influence of Beijing Olympic Volunteer Work 6.1 Influence on the Volunteers 6.2 Influence on Volunteer Organizations 6.3 Influence on Community Volunteer Work and the Public 7 Conclusion and Future Prospects 7.1 The Beijing Model 7.2 Future Prospects and Recommendations Part Two Survey Report on Olympic Games Volunteers The Research Report on Volunteer Organization Development The Research Report on the Public Appendixes Appendix 1 Olympic Volunteer University-Venue Interface Program Map Appendix 2 Allocation of Volunteers from Other Parts of China for the Province University-Venue Interface Program of the Beijing Olympic Games Appendix 3 Allocation of Volunteers from Other Parts of China for the Province-University-Venue Interface Program of the Beijing Paralympic Games Appendix 4 Total Economic Benefits Created by 18,442 Spectator Service Volunteers inCompetition Venues References Postscript

本书通过扎实、系统、深入的实证研究，对北京奥运会、残奥会志愿者工作进行了全面总结和评估。首先，分析了北京奥运会、残奥会志愿者的构成、来源、参与动机、角色和贡献。其次，对北京奥运会志愿者工作的组织体制、工作运行机制及工作内容进行了描述，并通过对500名赛会志愿者的调查，全面评估了志愿者工作的组织运行机制和培训、宣传、激励、保障工作。再次，深入分析了北京奥运会志愿者工作创造的经济价值、社会价值、人文价值和精神价值，以及对志愿者、志愿者组织、社会公众产生的深远影响。最后，本书通过对历届奥运会志愿者工作的比较，提炼出既具有中国特色、又具有普遍参考价值的北京奥运会志愿者工作经验。