现代旅游英语教程

Unit1Tourism&TourGuides

Warm-upQuestions

SituationalDialogues

Intheclassroom

Onthecampus

Intheclassroom

HelpfulSentences

Definitionsoftourism

Classificationoftourguides

Importanceoftourguideswork

Qualitiesforbeingaqualifiedtourguide

RelatedStrategies

TipsforTakingtheTourGuideQualificationExamination

CulturalDifferences

Tour-guideTraining

RelatedSpecialTerms

Keytourismorganizations&associations

Majortypesoftouristguides

Tourguidetraining/education&examination

Practice

Unit2ReceivingGuests

Warm-upQuestions

SituationalDialogues

Attheairportarrivallobby

Attherailwayarrivalplatform

Withindividualtourists

Bythecoach

HelpfulSentences

Findingguests

Self-introduction

Givinggreetings

Confirmingnumbersofthetourists/luggage

Movingoutoftheairport/railwaystation

Offeringhelp

RelatedStrategies

AFullPreparationforMeetingTourists

CulturalDifferences

CustomsforGreetingPeople

RelatedSpecialTerms

Keytouristservices/agenciesinChina

Typesoftravel

Tourguidesdocumentation&tools

Airport&railwaystation

Practice

Unit3EnRoutetotheHotel&WelcomeSpeech

Warm-upQuestions

SituationalDialogues

Awelcomespeech

Anoutlineofthewelcomespeech

Generalintroductiontothecity

On-the-wayguiding

Hotelintroduction

HelpfulSentences

Askingforattention

Self-introduction

Introducingapersontoagroup

Givingwelcomes

Expressingintentionstoprovidegoodservice

Givinggoodwishesforapleasantstay

RelatedStrategies

AGoodFirstImpression

CulturalDifferences

Names&Culture

RelatedSpecialTerms

Introducingthecity

Introducingahotel

Practice

Unit4CheckinginattheHotel

Warm-upQuestions

SituationalDialogues

Groupcheck-inwithreservation

FITcheck-in

Groupcheck-inwitharoomchange

Walk-incheck-in

HelpfulSentences

Beforechecking-in

Registeringtheguest

Assigningroomstotheguests

Introducingservice

RelatedStrategies

Check-inataHotel

CulturalDifferences

ArtofSpeaking

RelatedSpecialTerms

Acatalogofroomtypes

Mealplans

Foodandbeveragedepartment

Frontoffice

Housekeepingdepartment

Recreationdepartment

Practice

Unit5ItineraryPlanning

Warm-upQuestions

SituationalDialogues

Discussingatwo-daytourinNanjing

……

Unit6SightseeingⅠ

Unit7SightseeingⅡ

Unit8DiningatRestaurants

Unit9ShoppingExperience

Unit10RecreationalPrograms

Unit11DealingwithMiscellaneousMatters

Unit12DealingwithEmergencies

Unit13HandlingComplaints

Unit14SeeingoffGuestsandFarewellSpeeches

AnswersforReference

Appendices

　　本书是一本指导涉外导游员提高英语交流和会话能力、讲求策略、重视文化差异的导游英语教材。全书由十三个主题、十四个单元组成，内容涵盖：旅游与导游、迎接宾客、去往宾馆并致欢迎辞、宾馆入住、行程安排、景点介绍、餐馆就餐、购物体验、娱乐活动、应付琐事、遭遇意外、处理投诉、送别宾客并致辞等。每一单元又分成预热问题、情景对话、实用句子、相关策略、文化差异、相关术语和练习七个部分展开。另外，本教材的附录很具特色，所提供的内容全部为国际导游或外事接待人员所必备、须知，内容包括：全球旅游道德标准、英语导游资格证考试(现场考试)评分标准、旅游团接待计划、宾馆所用各种表格等。