民航客运英语教程

Chapter 1 Ticket ServiceUnit 1 Information EnquiryUnit 2 Telephone ReservationUnit 3 At a Booking OfficeChapter 2 Ticket and Baggage Check-in ServiceUnit 1 Ticket Check-in ServiceUnit 2 Carry-on Baggage ServiceUnit 3 Checked Baggage ServiceUnit 4 Lost and Damaged Baggage ServiceChapter 3 Security Check ServiceUnit 1 Certificates and Baggage InspectionsUnit 2 Check by Hand and MachineChapter 4 Waiting and Boarcting ServiceUnit 1 Service in Waiting LoungeUnit 2 0ther Service for Waiting PassengersUnit 3 Service for Boarding PassengersChapter 5 Special Passengers ServiceUnit 1 VIP Passengers ServiceUnit 2 Pregnant Women & Passengers with Children ServiceUnit 3 Unaccompanied Minors ServiceUnit 4 0ther Special Passengers ServiceChapter 6 Irregular Flight ServiceUnit 1 Weather DelaysUnit 2 Maintenance DelaysUnit 3 Other DelaysUnit 4 Services for Delayed PassengersChapter 7 Customs Inspection ServiceUnit 1 Red and Green Channel SystemUnit 2 Going through the Red ChannelUnit 3 Going through the Green ChannelChapter 8 Qua antine Inspection ServiceUnit 1 Quarantine Inspection ofPassengersUnit 2 Quarantine Inspection ofAircraft CrewChapter 9 The Immigration InspectionUnit 1 Entry InspectionUnit 2 Departure InspectionUnit 3 Transit and Group InspectionChapter 10 Othe ServiceUnit 1 Shopping and EntertainingUnit 2 Lost and FoundUnit 3 Information ServiceKeys主要参考文献

　　《高等职业教育“十二五”规划教材·航空服务类专业教材系列：民航客运英语教程》以丰富多样的场景对话模式，系统全面地介绍了民航地勤服务各个岗位的服务内容和流程。全书内容共分10章31个单元，包括票务服务、登机服务、安检服务、候机服务、特殊旅客服务、非正常航班服务、海关服务检验检疫服务、边境服务及其他服务。《高等职业教育“十二五”规划教材·航空服务类专业教材系列：民航客运英语教程》重视语言的交际功能，内容编排做到实际情景与语言功能相结合、讲与练相结合，以有效地提高学生的实际语言运用能力。每个单元还配有相应的练习，以巩固对知识点的运用。　　《高等职业教育“十二五”规划教材·航空服务类专业教材系列：民航客运英语教程》适合中、高等院校航空服务及相关专业学生使用，也可作为航空公司员工英语培训的教材。