酒店英语

1 A Brief Introduction to the Hotel Industry

1.1 A Brief Introduction to Hotels and Hotel Groups

1.2 A Brief Introduction to Hotel Management Groups

1.3 Guide to Hotel English

2 Front Office

2.1 Lead in

2.2 Situational Dialogues

2.3 Extended Readirigs

2.4 Exercises

3 Housekeeping

3.1 Lead in

3.2 Situational Dialogues

3.3 Extended Readings

3.4 Exercises

4 Food and

1  A Brief Introduction to the Hotel Industry

1.1  A Brief Introduction to Hotels and Hotel Groups

1.2  A Brief Introduction to Hotel Management Groups

1.3  Guide to Hotel English

2  Front Office

2.1  Lead in

2.2  Situational Dialogues

2.3  Extended Readirigs

2.4  Exercises

3  Housekeeping

3.1  Lead in

3.2  Situational Dialogues

3.3  Extended Readings

3.4  Exercises

4  Food and

Beverage

4.1  Lead in

4.2  Situational Dialogues

4.3  ExtendedReadings

4.4  Exercises

5  The Business Center

5.1  Lead in

5.2  Situational Dialogues

5.3  Extended Readings

5.4  Exercises

6  Other Services

6.1  Lead in

6.2  Situational Dialogues

6.3  Extended Readings

6.4  Exercises

7  Complaints

7.1  Lead in

7.2  Situational Dialogues

7.3  Extended Readings

7.4  Exercises

附录

附录1  中国饭店职业英语标准

附录2  Letter of Welcome from the Hotel Manager

附录3  Golden Key/Les Clefs d'Or

附录4  Expressions for Hotel Introduction

附录5  Dietary Restrictions, Preferences and Etiquettes of

Main Guest Countries

附录6  酒店告示常用语

附录7  10个练习英语口语发音的小诀窍

参考文献

《酒店英语(附光盘高等职业教育旅游类十二五规划教材)》内容广泛，设计简洁、精练，注重基本口语技巧的训练。学生除了能够学习到正规的酒店英语知识与技能外，还可以通过对附录中的中国饭店职业英语标准的了解，进行酒店英语能力的自测，实现学习与工作的提前对接，提高自身的学习兴趣和学习效果。

 

《高等职业教育旅游类"十二五"规划教材:酒店英语》属于高等职业教育旅游类“十二五”规划教材，《高等职业教育旅游类"十二五"规划教材:酒店英语》从酒店从业人员的实际工作需要出发进行构思、设计和编写，形式新颖、内容丰富、针对性强，适用于高职高专院校酒店管理专业学生、酒店管理与服务人员。