实用文秘英语

unit one greetings

dialogues

greeting

send-off

at the airport

in general manager's office

reading & writing

how to design a resume

extra reading

英文简历

unit two introductions

dialogues

self-introduction

introduction

first day of work

reading & writing

letter of application

extra reading

写求职信的注意事项

unit three making an appointment

dialogues

without appointment

phone appointment

making another appointment

reading & writing

itinerary

extra reading

合理安排商务日行程

unit four offers

dialogues

offering drink

offering help

offering help

reading & writing

caller's register

extra reading

前台文员职责及服务规范

unit five requests and instructions

dialogues

in the office

making a request

reading & writing

leaving a message

extra reading

处理留言

unit six complaints and apologies

dialogues

complaint

dealing with complaint

reading & writing

letter of invitation

extra reading

请柬

unit seven daily office routine

dialogues

office routine

office automation

board meeting

reading & writing

notice of meeting

extra reading

英语的通知

unit eight telephone conversation

dialogues

hotel switchboard

business telephone conversation

reading & writing

agenda

extra reading

会议议程和日程

unit nine work routines

dialogues

sorting out problems

preparing for meeting

reading & writing

minutes of a meeting

extra reading

会议记录

unit ten checking arrangements

dialogues

checking travel arrangement

confirming arrangement

reading & writing

request & reply

extra reading

询盘

addendum

reference translation

reference key

glossary

references

《中职中专公共管理与服务类专业通用教材：实用文秘英语》包含了听、说、读、写综合语言技能的训练。每个单元分口语和读写两部分：口语部分包括问候、介绍、预约、提供帮助、请求和打扰、抱怨和道歉、办公室日常事务、电话交谈、日常工作、核对安排；读写部分包含简历、求职信、日程安排表、来访登记、留言、请柬、会议通知、会议议程、会议记录、索取与回复的写作方法。

《中职中专公共管理与服务类专业通用教材：实用文秘英语》侧重实用性，包含了大量的对话和写作范例，难度由浅入深，便于学生掌握实用知识。书后附有所涉材料的参考译文、练习的参考答案以及词汇汇总。
《中职中专公共管理与服务类专业通用教材：实用文秘英语》可作为中职学校文秘、旅游、商贸、电子商务等专业的教材，也可作为一般读者了解文秘工作和学习文秘英语的参考用书。