酒店英语

Part I General Information about the Hotel Unit 1 Information about the Hotel Unit 2 Information about the Room Type Unit 3 Information about the Hotel FacilitiesPart II Front Office Department Unit 4 Room Reservation Unit 5 Reception Unit 6 Check-out Unit 7 Leaving a Message Unit 8 Luggage Service Unit 9 Exchanging Foreign Currencies Unit 10 InformationPart III Housekeeping Department Unit 11 Welcoming and Guiding the Guests Unit 12 Cleaning the Room

Part I General Information about the Hotel Unit 1 Information about the Hotel Unit 2 Information about the Room Type Unit 3 Information about the Hotel FacilitiesPart II Front Office Department Unit 4 Room Reservation Unit 5 Reception Unit 6 Check-out Unit 7 Leaving a Message Unit 8 Luggage Service Unit 9 Exchanging Foreign Currencies Unit 10 InformationPart III Housekeeping Department Unit 11 Welcoming and Guiding the Guests Unit 12 Cleaning the Room Unit 13 Asking for an Extra Bed Unit 14 Turn-down Service Unit 15 Laundry Service Unit 16 Wake-up Call Service Unit 17 Maintenance ServicePart 1V Food and Beverage Department Unit 18 Table Reservation Unit 19 Seating Guests Unit 20 Taking Orders Unit 21 Serving Dishes Unit 22 Paying the Bill Unit 23 Room Service Unit 24 Bar ServicePart V Other Services Unit 25 Complaint Unit 26 Business Centre Unit 27 Shopping Centre Unit 28 Recreation CentreScript of Listening ComprehensionReference

本书内容编排上与酒店行业的实际运营流程紧密结合，本书分为五个部分来编排：第一部分酒店概况，第二部分前厅业务，第三部分客房业务，第四部分餐饮业务和第五部分其他业务。 本书充分考虑了职业能力要求与读者学习的便易，在符合英语教学规律的前提下，将每一部分按场景分单元进行组织。全书共28个单元，每个单元从“场景背景”入手，通过“场景对话”总结出酒店一线部门在实际操作中最常用、最简洁的短语和例句，让读者通过“听力训练”环节和“场景表演”环节来加强记忆，以达到学以致用的目的。