流程改进的敏捷性研究

刘学元等, 著

出版社：科学出版社

年代：2009

定价：58.0

书籍简介:

敏捷性，一个管理界比较新颖的概念，由美国学者和企业家们于上世纪九十年代初提出，是指企业在持续变化与竞争的环境下如何发展繁荣的能力。现阶段，该理论还比较抽象，也主要集中于对制造业领域的研究。而聚焦于行政与后勤的业务流程，正被大部分企业视为组织的心脏和最大的成本因素。因此，如何改进业务流程已成为二十一世纪企业竞争的最主要竞争武器之一。本书中，作者试图将敏捷性与业务流程联系起来，在英国某豪华汽车制造商的实际企业环境下予以观察研究，以获取两者之间的相互影响因素，从而为两者今后的研究做出进一步的探索。通过广泛阅读有关敏捷性理论和流程改进理论，作者构建了敏捷业务流程改进的理论框架，以便确立两种理论间的关联，从而指导后期的数据收集和案例分析与研究。本文中的案例调查发生在2005～2006年间，数据主要是通过文献查阅、非参与性观察、和35份半结构性访谈来完成的。研究结果显示，现存的敏捷理论在很多方面还需要加强，如沟通、激励、授权、培训、管理结构扁平化等方面，都有诸多因素对业务流程的敏捷性构成一定的拟制作用。基于此，作者最后对最初的理论框架做了较大的修正，提出了新的敏捷业务流程改进模型，供学术界和企业界进一步研究与参考。

作者介绍:

Xueyuan Liu is the director of the Resea rch Centre ofBusiness Excellence，an associate professor of InternationalBusiness and Operations Management in the Economics andManagement School of Wuhan University，and a visitingresearcher at the Business School of Manchester MetropolitanUniversity。UK．He is also a member of the Academy ofManagement（AOM），the Academy of International Business（AIB）and the Production and Operations Management SocietyfPOMS）．He holds an MBA in InternationaI Business and PhDin Operations Management frOm Salford Business Sch001．theUniversity of Salford in the UK．His PhD thesis，on which thisbook is much based，had won the 2nd prize in the prestigiousIQA（now known as CQI—Chartered Quality Institute since2007）National Award 2006（UK）．He has also attended manyinternatiOnal COnferences WOrIdwide and devered andpublished several papers on operations and cross—culturalmanagement in the international context．Besides his academicachievement，he had more than 12 years’expe rience inmanagerial and consulting practices in?China，USA and theUK．He has travelled more than 20 countries in Asia，Northand South America，Europe and Africa，and visited manycompanies such as Philips，IKEA，Nissan，Toyota，Jaguar，Bentley and Textron at their different locations．Quality，efficiency and innovation are what he thinks to be the mostbasic and important factors for any business to survive andprosper in the long run．

书籍目录:

Acknowledgement

Declaration

Glossary of Terms and Abbreviations

Chapter 1 An Introduction

1.1 Chapter introduction

1.2 Research Background

1.2.1 Dynamic market and various panaceas

1.2.2 Contrasting Phenomenon in the Motor Industry

1.2.3 Motor Industry and AM

1.3 Research rationale and necessity

1.4 Research aim and objectives

1.5 Research questions， methodology and administration

1.6 The proposed contributions and limitations

1.7 The structure of the book

1.8 Chapter summary

Chapter 2 The Evolution of AM and BPI

2.1 Chapter Introduction

2.2 The Evolution of Management Strategy and Technique

2.2.1 Agricultural Era

2.2.2 Industrial Era

2.2.3 Quality Era

2.2.4 Knowledge Era

2.2.5 A Summary

2.3 Agile Manufacting （AM）

2.3.1 The Concept of AM

2.3.2 The Implementation of AM in Practice

2.3.3 The Four Major Principles of AM

2.3.4 Eight Constructs of AM

2.3.5 A Summary on AM

2.4 BPI

2.4.1 The Concepts

2.4.2 BPI Approaches

2.4.3 BPI Methodologies

2.4.4 A Summary on BPI

2.5 The Linkages Between AM and BPI

2.6 A General Understanding of The Auto Industry

2.6.1 The Development of The World Auto Industry

2.6.2 The Manufacturing Practices in The Auto Industry

2.6.3 The UK Luxury Car Manufacturing Industry： Facts and Features

2.7 Chapter Summary

Chapter 3 The Theoretical Agile BPI Framework

3.1 Chapter Introduction

3.2 The Theoretical Agile BPI Framework

3.3 Chapter Summary

Chapter 4 The Research Methodology

4.1 Chapter Introduction

4.2 The Research Philosophy， Strategy and Methods

4.2.1 Research Philosophy

4.2.2 Research Strategy

4.2.3 Data Collection Methods

4.2.4 Research Analytical Strategy and Techniques

4.3 The Case Study Design and Administration

4.3.1 The Design

4.3.2 The Preparation

4.3.3 The Data Collection

4.3.4 The Data Maintaining and Manipulation

4.4 Chapter Summary

Chapter 5 The Case Study and the Results

5.1 Chapter Introduction

5.2 An Overview of the Case Study Company

5.2.1 A Brief History

5.2.2 The Vision， Mission and Key Goals

5.2.3 The Main Products and Markets

5.2.4 The Management Structure

5.2.5 The BPI Project

5.3 The Results and Analysis

5.3.1 The Agile Constructs

5.3.2 The BPI Performance and Its Enablers and Barriers

5.3.3 Some Outstanding Issues

5.4 A Summary of the Results

Chapter 6 The Discussion

6.1 Chapter Introduction

6.2 Discussions of the Results

6.2.1 The Agile Constructs

6.2.2 The BPI Practice and Barriers

6.2.3 Some other Outstanding Issues

6.3 The Barriers of Agility of BPI

6.4 Theoretical Implications and a Modified Agile BPI Framework

6.4.1 Theoretical Implications

6.4.2 A Modified Agile BPI Theoretical Framework

6.5 Managerial Implications

6.6 The Originality and Contributions

6.7 A Critique on This Research

6.8 Recommendations for Further Study

6.9 Chapter Summary

Chapter 7 Conclusion

7.1 A Review of this Research

7.2 Achievement of Aims and Objectives

7.3 The Contributions， Limitations and Recommendations

7.3.1 The Originality and Contributions

7.3.2 The Limitations and Recommendations for Further Study

7.4 An Overall Conclusion

References

Appendices

Appendix A Covering Letter to the UK Car-manufacturers

Appendix B Research Proposal

Appendix C Confidentiality/Non Disclosure Agreement

Appendix D Attended training courses for case study research

Appendix E Case Study Protocol

Appendix F A Consent Form

Appendix G Interview Plan

Appendix H Interview Questions

Appendix I A sample of contact summary

Appendix J Organisational structure & terms

Appendix K Managerial recommendations

内容摘要:

John Sharp is a professor of Organisational Excellence。thefounder and director of Centre of OrganisatiOnaI Excellence（CORE）at Salford Business School，the University of Salfordin the UK，a chartered mechanical engineer（C．Eng．M．I．Mech．E．）and a qualified assessor for the EFQM fEuropean FoundationQuality Model）which is being used by businesses and publicsector organisations as a business excellence model for thefuture．In the past 1 0 years。Prof Sharp has received more than￡2 million of research grants frOm EPSRC and Europeanorganisations，and published over 50 papers and books．Healso has rich industrial experience，such as working as anengineer at Rolls—Royce Aero Engine for 8 years．
Bing Deng is a research assistant in this project and is currentlyworking as an editor of Hubei Provincial Science and TechnologyPress．She has helped organise research events and activities，collect and input data for the research analysis and discussion．

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出版地	北京	出版单位	科学出版社
版次	1版	印次	1
定价(元)	58.0	语种	英文
尺寸	24	装帧	平装
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书籍信息归属:

流程改进的敏捷性研究是科学出版社于2009.出版的中图分类号为 F273 的主题关于企业管理：生产管理－研究－英文的书籍。