英语不“狠”，事业不稳

前言

Chapter 1 Culture & Etiquette 了解老外的文化和礼仪

Lesson 1 The First Day You Go to Work 上班第一天

Lesson 2 Names and Forms of Address 姓名与称呼

Lesson 3 Using Polite Language in the Office 办公室礼貌用语

Lesson 4 Navigating the Place Setting 餐桌礼仪

Lesson 5 Cubicle Etiquette 工作中常见礼节

Lesson 6 Rules of Host 请客之道

Lesson 7 Netiquette between Colleagues 同事问的网络礼节

Lesson 8 Give Presents and Send Gift 送礼物和卡片的礼节

Lesson 9 Topics and Taboos for Small Talks 闲聊的话题与禁忌

Lesson 10 Corporate Culture in Different Country 了解不同国家企业的文化

Chapter 2 Different Departments 各部门英语大不同

Lesson 1 At the Reception Desk 在前台接待处

Lesson 2 Division Manager 部门经理

Lesson 3 HR Department 人力资源

Lesson 4 Secretary or Assistant 秘书及助理

Lesson 5 Sales Job 销售工作

Lesson 6 Logistics Work 物流工作

Lesson 7 Cashier and Accountant 财会出纳工作

Lesson 8 Purchase Work采购工作

Lesson 9 Department of Public Relations 公关部门

Lesson 10 Advertising Staff 广告工作

Chapter 3 Routine Office Work 日常办公常用语

Lesson 1 Printing and Copying 复印和打印工作

Lesson 2 Receiving and Sending a Fax 收发传真

Lesson 3 Filling Documents 整理文件

Lesson 4 Asking for a Transfer 请求调换工作

Lesson 5 Salary Raise 向老板提出加薪

Lesson 6 Asking for Leave 请假

Lesson 7 Work Overtime 加班

Lesson 8 Reporting Works 汇报工作

Lesson 9 Receiving Visitors 接待来访客户

Lesson 10 Handling Customer Complains 处理客户投诉

Chapter 4 Making Calls 电话英语

Lesson 1 Making Calls in the Office 在办公室打电话

Lesson 2 Making an Appointment 预约客户

Lesson 3 Telephone Counseling 电话咨询

Lesson 4 Receiving Calls in the Office 在办公室接电话

Lesson 5 The People is not in 要找的人不在

Lesson 6 Poor Connection Quality 通话质量有问题

Lesson 7 Transfer and Leave Message 转接电话及留言

Lesson 8 Telephone Answering Machine 电话答录机

Lesson 9 Have the Wrong Number 打错电话

Lesson 10 End up Calling 结束通话

Chapter 5 Practical Writing 应用文写用

Lesson 1 Memo 备忘录

Lesson 2 Short Note 便笺写作

Lesson 3 Announcement 通知

Lesson 4 Presentation 做好简报

Lesson 5 Business e-mail 书写商务电子邮件

Lesson 6 Invitation 邀请函

Lesson 7 Letter of Complaint 投诉信

Lesson 8 Letter of Engagement 约定函

Lesson 9 Sales Promotion Letter 推广信

Lesson 10 Letter of Thanks 感谢信

Chapter 6 Getting along with Colleagues 与同事相处

Lesson 1 Appreciation 表达感激

Lesson 2 Apologizing 真诚道歉

Lesson 3 Compliments 多用赞美

……

Chapter 7 Meeting and Negotiation 会议与谈判

Chapter 8 Maintenance 休闲娱乐

Chapter 9 Business Trip 商务旅行

Chapter 10 Job Hunting 现在可以开始找工作啦

附录

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