酒店实用英语

Chapter One Front Office

Unit 1 Room Reservation

Unit 2 Reception

Unit 3 Bell Service

Unit 4 Switchboard

Unit 5 Business Center

Unit 6 Dealing with Complaints

Unit 7 Cheek-out

Chapter Two Housekeeping

Unit 1 Showing Room

Unit 2 Room Cleaning

Unit 3 Room Service

Unit 4 Laundry Service

Unit 5 Emergeneies

Unit 6 Other Housekeeping Service

Chapter Three Food and Beverage

Unit 1 Reservation

Unit 2 Receiving Guests

Unit 3 Taking Orders for Western Food

Unit 4 Taking Orders for Chinese Food

Unit 5 At the Bar

Chapter Four Banqueting & Conferences

Chapter Five Health & Recreation Service

Unit 1 At the Recreation Center

Unit 2 At the Barbers & Beauty Salon

Chapter Six Other Service

Unit 1 Shopping

Unit 2 At the Bank

Unit 3 Individualized Service

Appendix 1 Organization Chart of Hotel Management

Appendix 2 Collection of World Famous Hotels in China

Appendix 3 Codes and Symbols of Domestic and International

AMine Companies

Appendix 4 Applicant Letter for a Hotel Position

References

《高等职业教育“十一五”规划教材·旅游与酒店管理系列：酒店实用英语》以一位商务客人为主角，以整体化的情景模式出现，全书基本为一个贯穿始终的故事，学习者能明显地体验到本书的全局性和节节相扣、章章相连的完整性。每章内容包括导入（Lead in）、情景对话（Situational Dialogue）及补充对话（Supplemental Dialogue），对话注重实用性，紧紧围绕酒店中与顾客接触的一线部门的每个环节展开。此外，还设计了服务要点词句、练习（Practices）、知识拓展（Learning More）等。

　　本书不仅旨在提高酒店从业人员的英语运用水平，同时着力于为旅游酒店管理专业的学生打好坚实的专业英语基础，提高其运用英语与酒店顾客沟通的能力。突出以“实用为原则，必须够用为度”，强调实用性、口语性、技能性。