酒店实务英语

Contents

Module 1 Front Office

Part 1 Room Reservation

Part 2 Concierge Service

Part 3 Check in

Part 4 Dealing with Complaints

Part 5 Cashier Service

Module 2 Housekeeping

Part 1 Showing the Room

Part 2 Cleaning the Room

Part 3 Laundry Service

Part 4 Room Service

Part 5 Personalized Housekeeping Service

Part 6 Dealing with Emergencies

Module 3 Food and Beverage

Part 1 Taking Restaurant Reservations

Part 2 Seating the Guests

Part 3 Taking Orders

Part 4 Services during the Meal

Part 5 Bar Services

Module 4 Health and Recreation Club

Part 1 Beauty Salon

Part 2 Gym

Part 3 Sauna Bath and Spa

Part 4 Swimming， Golf and Karaoke

Module 5 Business Center

Part 1 Secretarial Services

Part 2 Convention Services

Module 6 Other Services in the Hotel

Part 1 Depositing Luggage

Part 2 Shopping

Appendices

附录1 酒店部门及职位

附录2 酒店前厅常用词汇

附录3 酒店客房常用词汇

附录4 常见蔬菜水果中英文名称对照

附录5 烹饪常用词汇中英对照

附录6 各类食品材料中英文对照

附录7 中餐菜名中英对照

附录8 西餐词汇中英对照

附录9 常用会议会务词汇

附录10 展会布置词汇

参考书目

《全国高等院校基于工作过程的校企合作系列教材：酒店实务英语》以行动导向理论为指导，从酒店工作过程与典型的工作任务出发，以酒店实务为视点，创建基于行动领域的学习情境，组织教学内容，以期让学习者通过课程学习，建构其酒店服务情境下的英语交际能力。该教材遵循职业针对性、岗位实用性、实践可操作性原则，优化实训课程结构和内容；方便教师使用以学生为中心，教学做合一、理论与实施合一、工学结合的教学模式，开展酒店实务英语教学。