实用商务涉外礼仪

Chapter1AnIntroductionofForeignBusinessEtiquette

GettingIn

Module1SomeBasicConceptsofBusinessEtiquette

Module2SomeBasicRulesofBusinessEtiquette

Module3BusinessEtiquettesinChina

Module4TheImportantRoleofBusinessEtiquette

ABCforYouGreetingEtiquette

UsefulExpressions

CultureSalonGreetings&Introductions

TaskActivity

BBS

Refreshing

Chapter2ReceptionEtiquette

GettingIn

Module1SomeGeneralGuidelines

Module2TheBasicStepsinReceivingBusinessPartners

Module3ReceivingClients

Module4AccommodatingForeignClients

ABCforYouThinkBeforeYouSpeak

UsefulExpressions

CultureSalonReceivingBusinessPartners

TaskActivity

BSS

Refreshing

Chapter3OfficeEtiquette

GettingIn

Module1OfficePartyDonts

Module2CellPhoneEtiquette

Module3E-mailEtiquette

Module4Top10WaystoAnnoyYourCo-workers

ABCforYouHowtoMakeSureYourE-mailGivesaGoodImpression..

UsefulExpressions

CultureSalonOfficeCommunicationEtiquette

TaskActivity

BSS

Refreshing

Chapter4BusinessMeetingEtiquette

GettingIn

Module1SomeBasicRulesonBusinessMeetingEtiquette

Module2SomeGuidelinesonBusinessMeetingEtiquette

Module3ConfidenceisEverything

Module4A:IdLiketoCalltheMeetingtoOrder

B:HaveYouGotAnyIdeas?

ABCforYouASuperstarintheMeeting

UsefulExpressions

CultureSalonSomeAdviceonSuccessfulMeetings

TaskActivity

BBS

Refreshing

Chapter5CommunicationEtiquette

GettingIn

Module1EffectiveCommunicationGoodListening

Module2ExcellentBusinessCommunication

Module3BusinessManners:AnImportantIngredienttoSuccess

Module4CommunicatingEtiquette

ABCforYouProperMannersinCommunication

UsefulExpressions

CultureSalonSomeRulesforProperOfficeCommunication

TaskActivity

BBS

Refreshing

Chapter6ClothingEtiquette

GettingIn

Module1BasicStylesofClothing

Module2FashionAccessories

Module3HowtoDressforWork

Module4AppearanceMatters

ABCforYouKissPrinciplesKeepItSimpleandSophisticated

UsefulExpressions

CultureSalonProfessionalDressCode

TaskActivity

BBS

Refreshing

Chapter7Business&SocialEtiquette

GettingIn

Module1WaysofAddressingpeople

Module2SocializingSuccessfullywithYourBossandEmployees

Module3GoodSocialManners

Module4OfficeCollectionsandParties

ABCforYouOnlineSocializingEtiquette

UsefulExpressions

CultureSalonSocializinginEngland

TaskActivity

BBS

Refreshing

Chapter8BusinessTravelEtiquette

GettingIn

Module1TravelEtiquette

Module2PlanningaBusinessTrip

Module3TheBasicRulesforaBusinessTrip

Module4BusinessProtocolsandEtiquetteAbroad

ABCforYouTheWorldsBestandWorstAirports

UsefulExpressions

CultureSalonTravelEtiquetteintheWorldsMost-visitedCountries~

TaskActivity

BBS

Refreshing

Chapter9InterviewEtiquette

GettingIn

Module1SomeBasicRulesonInterviewEtiquette

Module2InterviewEtiquette

Module3TheBestWaytoReduceInterviewStress

Module4CaseStudyAnInterviewwithShellOilCompany

ABCforYouTipsforaSuccessfulInterview

usefulExpressions

CultureSalonDressingforaJobInterview

TaskActivity

BBS

Refreshing

Chapter10DiningEtiquette

GettingIn

Module1ArrivingataBusinessDinner

Module2TakingYourSeatataFormalDinner

Module3UsingNapkin

Module4ChoosingtheCorrectSilverware

ABCforYouGoodMannersattheTable

UsefulExpressions

CultureSalonWhenYouHaveFinishedEating

ChineseDiningEtiquette

TaskActivity

BBS

Refreshing

Chapter11BusinessNegotiationEtiquette

GettingIn

Module1AGoodNegotiator

Module2NegotiatingSuccessfully

Module3SomeBasicEtiquetteforNegotiation

Module4SkillfulQuestionsinNegotiation

ABCforYouSomeTipsforBusinessNegotiators

UsefulExpressions

CultureSalonBusinessNegotiationEtiquetteinChina

TaskActivity

BBS

Refreshing

Chapter12GiftGivingEtiquette

GettingIn

Module1SomeBasicRulesonBusinessGiftGiving

Module2ChoosingaCorporateGift

Module3BusinessGiftGivingEtiquette

Module4OfficeGiftGivingDosandDonts

ABCforYouMotive,RelationshipandMoney

UsefulExpressions

CultureSalonInternationalGiftGivingEtiquette

TaskActivity

BBS

Refreshing

ReferencestoTaskActivity

AppendixⅠBusinessEtiquetteinEurope

AppendixⅡBusinessEtiquetteinAsia

AppendixⅢBusinessEtiquetteinAmerica

AppendixⅣBusinessEtiquetteinAfrica

AppendixⅤBusinessEtiquetteinAustraliaandNewZealand

参考文献

　　随着近年来中国的政治和经济实力不断地提升，特别是中国加入世界贸易组织以来，中国经济以前所未有的深度和广度继续对外开发，日益融人到区域经济和全球经济一体化的框架中，人们需要学习，了解更多的商务礼仪，遵守一些现代商务礼仪规范，熟悉中国商务礼仪，了解世界其他国家的礼仪和禁忌。本书旨在为人们提供系统和实用的涉外商务礼仪的规范、原则和技巧，通过学习国内外基本礼仪规范，提高自己的竞争能力，减少失误和误会，赢得更多的商机。本书也可作为高等院校和职业学院的教学与培训教材。　　本书系统地介绍了涉外商务实用礼仪的规范、原则和技巧。　　全书共分为12个章节，每个章节都有其独立的商务礼仪内容，突出介绍一些商务礼仪的基本原则和运作技巧。　　内容与时俱进，贴近时代，具有全面性、创新性、生动性、准确性、实用性和客观性。　　通过学习国内外基本礼仪规范，提高竞争能力，减少职场的失误和误会，赢得更多的商机。　　本书可作为高等院校本科和高职高专的教学与培训教材。