组织中的人际关系

PART I ⅠNTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU　1 Understanding Behavior, Human Relations, and Performance　　Why Human Relations Skills Are So Important　　Behavior Human Relations, and Organizational Performance　　Human Relations: Past, Present, and Future　　Developing Human Relations Skills　　Objectives and Organization of the Book　　Assessing Your Human Relations Abilities and Skills　2 Personality, Learning, and Perception　　How Personality, Stress, Intelligence and Learning, Perception, and First Impressions　　Affect Behavi~ Human Relations, and Performance　　Personality　　Stress　　Intelligence and Learning　　Perception

PART I ⅠNTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU　1 Understanding Behavior, Human Relations, and Performance　　Why Human Relations Skills Are So Important　　Behavior Human Relations, and Organizational Performance　　Human Relations: Past, Present, and Future　　Developing Human Relations Skills　　Objectives and Organization of the Book　　Assessing Your Human Relations Abilities and Skills　2 Personality, Learning, and Perception　　How Personality, Stress, Intelligence and Learning, Perception, and First Impressions　　Affect Behavi~ Human Relations, and Performance　　Personality　　Stress　　Intelligence and Learning　　Perception　　Developing Positive First Impressions　　Attitudes, Self-Concept, Values, and Ethics　　How Attitudes, Job Satisfaction, Self-Concept, Values and Ethics　　Affect Behaviog, Human Relations, and Performance　　Attitudes　　Job Satisfaction　　Self-Concept　　Values　　EthicsPART Ⅱ NTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS　5 Organizational Structure and Communication　　How Organizational Structure and Communication Affect Behavir　　Human Relations, and Performance　　Organizational Structure　　organizational Communication　　Message Transmission Channels　　Emotions　　Crticism　6 Dealing with Conflict　　How Interpersonal Dynamics Affect Behavir Human Relations, and Perj　　Transactional Analysis　　Assertiveness　　Conflict Management Styles　　Resolving Conflicts with the Collaborating Conflict Style　　Putting It All TogetherPART Ⅲ LEADERSHIP SKILLS: INFLUENCING OTHERS　7 Leading and Trust　　How Leadership Affects Behaviog, Human Relations, and Performance　　Leadership Trait Theory　　Behavioral Leadership Theories　　Contingency Leadership Theories　　Situational Supervision　　Putting the Leadership Theories Together　　Substitutes for Leadership　　Diversity and Global Leadership　　Trust　8 Motivating Performance　　The Importance of Motivation　　Content Motivation Theories　　Process Motivation Theories　　Reinforcement Theory　　Motivation Techniques　　Do Motivation Theories Apply Globally ?　9 Ethical Power and Politics　　How Powr Politics, and Ethics Affect Behavior, Human Relations,　　and Performance　　Power　　Organizational Politics　　Business Ethics and Etiquette　　Vertical Politics　　Horizontal Politics　　Do Powr Politics, and Etiquette Apply Globally ?　10 Networking and Negotiating　　How Networking and Negotiating Affect Behavir Human Relations, and Performance　　Networking　　Negotiating　　Do Networking and Negotiating Apply Globally ?　　The Influencing ProcessPART Ⅳ LEADERSHIP SKILLS:TEAM AND ORGANIZATIONA BEHAVIOR ,HUMAN RELATIONS ,AND PERFORMANCEAppendix A Applying Human Relations SkillsNotesIndex

卢西尔的（组织中的人际关系：技能与应用）第6版意在培养学生们对人际关系的应用和技能。本书中介绍的方法适合于那些愿意将更多的实践练习引入课堂的教授们和除理解概念外还愿意应用并培养他们日常生活和职业生涯所需技能的学生们。本书还平衡并综合了三个分支概念：对人际关系/组织行为概念清楚而简洁的认识；人际关系/组织行为概念在商界重要观点中的应用；人际关系/组织行为概念的发展。本书介绍的方法能够帮助读者理解这些概念并在各种实际环境中运用它们，最终融入自己的生活中。