民航客舱服务实用英语

Unit 1 Preflight Briefing　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 2 Preflight Check　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 3 Boarding & Greetings　Part One Proper Terms　Part Two Dialogues

Unit 1 Preflight Briefing　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 2 Preflight Check　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 3 Boarding & Greetings　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 4 Before Take-off Ⅰ　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 5 Before Take-off Ⅱ　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 6 Before Take-off Ⅲ　 Part One Proper Terms　 Part Two Dialogues　 Part Three Announcements　 Part Four Supplementary Reading　 Part Five Having Some FunUnit 7 Passenger Comfort　 Part One Proper Terms　 Part Two Dialogues　 Part Three Announcements　 Part Four Supplementary Reading　 Part Five Having Some FunUnit 8 Beverage Service　 Part One Proper Terms　 Part Two Dialogues　 Part Three Announcements　 Part Four Supplementary Reading　 Part Five Having Some FunUnit 9 Meal Service I　 Part One Proper Terms　 Part Two Dialogues　 Part Three Announcements　 Part Four Supplementary Reading　Part Five Having Some FunUnit 10 Meal Service Ⅱ　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 11 Entertainment Service　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 12 Duty-free Sales　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 13 First Aid　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 14 Safety & Emergency I　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 15 Safety & Emergency H　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 16 Delay　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 17 Diversion & Transfer　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 18 Turbulence　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 19 Enquiries Ⅰ　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 20 Enquiries Ⅱ　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 21 Ere-landing Check　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunUnit 22 After Landing　Part One Proper Terms　Part Two Dialogues　Part Three Announcements　Part Four Supplementary Reading　Part Five Having Some FunAppendixReferences

本书根据空中乘务工作的基本流程，分成22个单元(学习情景)，各个单元紧密衔接，图文并茂且内容翔实，基本涵盖了乘务员客舱服务的所有流程。其中包括航前准备、乘客登机、起飞前、乘客舒适、客舱餐饮服务、客舱娱乐服务、免税品售卖、客舱应急程序、乘客答疑、降落前及降落后等主要环节。 本书供有兴趣的读者阅读。