现代酒店服务英语
出版社：清华大学出版社
年代：2008
定价：38.0
书籍简介:
本书根据高职高专“工学结合”培养模式编写。作者根据酒店行业的工作环境和岗位要求，营造了仿真的工作情景，是学生在逐项完成服务工作任务的同时，掌握相应的英语词汇、英语表达方法和沟通技巧，具备顶岗工作的能力。
书籍目录:
Chapter One Front Desk Service
前台服务
Unit OneCheck-in
服务技能]入住登记
Service C0nvCrSation 1
YOU Are Our Guests
Service Conversation 2
Registering a GroupThat Has a Reservation
Unit Two Complaints and on the Guests Request
服务技能2处理投诉和回应客人要求
Service C0nVersation 3
Our Housemaid willBring Them to Your Room Soon
Service ConVCrsation 4
We Do Apologize for the Inconvenience
Chapter Two Reservation Desk Service
客房预订部服务
Unit Three Room Reservations
服务技能3客房预订
Service Conversation 5
Accepting a Reservation
Service Conversation 6
Recommending Other Hotels
Unit Four Revising the Reservation
服务技能4预订变更
Service Conversation 7
Changing a Reservation
Service Conversation 8
Canceling a Reservation for the Guest
Chapter Three Concierge Desk Service
礼宾部服务
Unit Five Luggage Service
服务技能5行李服务
Service C0nVerSation 9
Welcome to the Great Wall Hotel
Service C0nVersation 10
Is it Charged or Free
Unit Six Car Reservation Service
服务技能6车辆预订服务
Service C0nVersatiOn 11
Calling a Taxi at the Hotel Gate
Service Conversation 12
Car Reservation at the Conciergc Desk
Chapter Four Cash Desk Service
收银台服务
Unit Seven Foreign Currency Exchange
服务技能7外币兑换
Service Conversation 13
Changing US Dollars into Chinesc yuan
Service Conversation 14
Changing at the Airport Exchange Office
Unit Eight Checkout
服务技能8结账退宿
Service Conversation 15
Checking out in Cash
Service Conversation 16
Checking out by Credit Card
Unit Nine Solving Problems with the Bill
服务技能9解决账单问题
Service Conversation 17
Explaining the Bill
Service Conversation 18
Here Is the Money You’ve Overpaid
Chapter Five Telephone Desk Service
总机服务
Unit Ten Telephone Operator
服务技能10转接电话
Service Conversation 19
Outgoing Calls
Service Conversation 20
Incoming Calls
Unit Eleven Other Services
服务技能¨其他服务
Service Conversation 21
The wakc-up Call
Service Conversation 22
Leaving the Message
Chapter Six Housekeeping Service
客房服务
Unit Twelve Chamber Services
服务技能12客房服务
Service ConversatiOn 23
May I do the Room Now
Service Conversation 24
What Time Would YOU Like Me to Come Back
Unit Thirteen Room Service
服务技能13客房送餐服务
Service Conversation 25
Your order will Arrive in 15 Minutes
Service COnvCrSation 26
Here is Your Chinese Breakfast
Unit Fourteen Maintenance Service
服务技能14维修服务
Service C0nVersation 27
The Repairman will Come to Your Room Soon
Service C0nVersation 28
Repairing the Facilities in the Bathroom．
Chapter Seven Restaurant Service
餐厅服务
Unit Fifteen Table Reservation
服务技能15餐厅预订
Service C0nverSation 29
Reserving aTable on Valentine’s Day
Service C0nvCrSation 30
Book a Table by the Window
Unit Sixteen Greeting the Guests
服务技能16餐厅迎客服务
Service Conversation 31
Arranging One Table for the Non-reserved Guest
Service C0nVerSation 32
Arranging One Table for the Reserved Guest
Unit SeventeenTaking Orders
服务技能17点菜服务
Service ConverSation 33
Can You Recommend Some Chinese Food
Service Conversation 34
The Chinese Cuisine is Divided into Eight Styles
Unit Eighteen Service during the Meal
服务技能18上菜服务与席间服务
Service Conversation 35
Serving the Guest during the Meal
Unit Nineteen Setting Accounts
服务技能19结账
Service Conversation 36
I Forgot to Bring my wauct with me
Service ConverSation 37
Do You Accept Credit Card
Chapter Eight Bar Service
酒吧服务
Unit Twenty General Services
服务技能20常规服务
Service ConversatiOn 38
Serving Drinks
……
Chapter Nine Business Center Service(Ⅰ)
Chapter Ten Business Center Service(Ⅱ)
Chapter Eleven Heslth Recreation Center Service
Chapter Twelve Convention Exhibition Center Service
Chapter Thirteen Shopping Service
Chapter Fourteen Other Service
内容摘要:
本书根据高职高专“工学结合”培养模式编写。作者根据酒店行业的工作环境和岗位要求，营造了仿真的工作情境，使学生在逐项完成服务工作任务的同时，掌握相应的英语词汇、英语表达方法和沟通技巧，具备顶岗工作的能力。书中设计了“ServicePosition”、“SkillsandAttalnments”、“PositionKnowledge”等栏目，实现了酒店英语语言运用能力培养和酒店服务能力培养的有机结合。《现代酒店服务英语》适合高职高专酒店管理专业教学使用，也可作为酒店行业培训教材，或酒店从业人员自学之用。
编辑推荐:
始终贯彻高职专业英语“以职业英语能力发展为中心”的教学理念，以“5P”模式为知识载体，旨在全面提高“新酒店人”的英语职业素养和职业技能。
Professior，职业：以酒店职业英语服务内容为主线
Positior，岗位：以不同服务岗位的工作内容组成教学模块
Procedure，工作过程：以具体服务任务和流程构成教学内容
Point，要点：以工作中的语言要求和操作注意事项为技能要点
Performarlce，演练：通过模拟服务演练提高实际应用能力
书籍规格:
| 书籍详细信息 | |||
| 书名 | 现代酒店服务英语站内查询相似图书 | ||
| 9787302185727 如需购买下载《现代酒店服务英语》pdf扫描版电子书或查询更多相关信息，请直接复制isbn,搜索即可全网搜索该ISBN | |||
| 出版地 | 北京 | 出版单位 | 清华大学出版社 |
| 版次 | 1版 | 印次 | 1 |
| 定价(元) | 38.0 | 语种 | 简体中文 |
| 尺寸 | 26 | 装帧 | 平装 |
| 页数 | 印数 | 4000 | |
书籍信息归属:
现代酒店服务英语是清华大学出版社于2008.11出版的中图分类号为 H31 的主题关于 饭店－商业服务－英语－高等学校：技术学校－教材 的书籍。
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