商务英语函电

Unit 1 Business Letter Writing

1.1 Essential Qualities of Business Letters

1.2 Layout of Business Letter

1.3 Format of Business Letter

1.4 Addressing an Envelope

Unit 2 The Tendency of Business Correspondence

2.1 Telex

2.2 Fax

2.3 E-mail

Unit 3 Establishing Business Relations

3.1 Self-introduction

3.2 A Reply to a Self-introduction

3.3 Request for the Establishment of Business Relations

3.4 A Reply to the Request for the Establishment of Business Relations

Unit 4 Enquiries & Offers

4.1 Making an Enquiry

4.2 Reply to an Enquiry

4.3 Making a Firm Offer

4.4 Making a Voluntary Offer

Unit 5 Counter Offers

5.1 Making a Counter Offer

5.2 Declining Price Reduction

5. 3 Concession on Price

5. 4 Advising to Accept the Offer

Unit 6 Orders

6.1 Placing an Order

6.2 Declining the Order

6.3 Covering Letter with Order Form

6.4 Acknowledgement of Order

Unit 7 Terms of Payment

7.1Requesting for Paymen by D/A

7.2 Accepting D/A Terms

7.3 Proposing to Pay by D/P at Sight

7.4 Proposing to Pay by D/P after Sight

Unit 8 Establishment and Amendment to L/C

8.1 Application for Establishment of I./C

8.2 Urging Establishment of L/C

8.3 Application for Amendment of L/C

8.4 Asking for Extension of L/C

Unit 9 Packing

9.1 Packing Requirement

9.2 About Inner Packing

9.3 About Outer Packing

Unit 10 Shipment

10.1 Shipping Instructions

10.2 Shipping Advice

10.3 Urging Shipment

10.4 Proposing Partial Shipment and Trans hioment

Unit 11 Insurance

11.1 Asking for Insurance Arrangement

11.2 Reply to an Insurance Application

11.3 Request for Excessive Insurance

11.4 Insurance Policy

Unitl2 Complaints, Claims and Adjustments

12.1 Complaint of Wrong Dispatch

12.2 Apologizing for the Complaint

12.3 Lodging a Claim for Damaged Goods

12.4 Acceptance of a Claim

Unit 13 Businesses Contract

13.1 The Types of a Contract

13.2 The Structure of a Contract

13.3 Terms and Conditions

13.4 Specimens of Contract

Unit 14 Agency

14.1 Asking for Sole Agency

14.2 A Favorable Reply

Unit 15 Documents in International Trade

15.1 Commercial Invoice

15.2 Packing List

15.3 Certificate of Origin

15.4 Weight Memo

15.5 Bill of Lading

15.6 Draft (Bill of Exchange)

15.7 Letter of Credit

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