Don’t interrupt.When you interrupt,the speaker feels you’re not interested in what he’s saying and will be frustrated by the inability to finish a complete thought.Take the time to listen—just relax and open your ears! Empathize2.When someone shares information with you,put yourself in his shoes.Doing this will allow the two of you to discover solutions more easily and will also help you appreciate a perspective different from your own. Respond verbally and non-verbally.Using an enthusiastic tone shows you’re interested in what the speaker is saying.Smiling helps too!Avoid crossing your arms since this can be interpreted as being closed off.