Unit 3 Computers reading课时作业

二、完形填空

　　A taxi driver taught me a lesson in customer satisfaction and expectations. Inspiring speakers __1__ thousands of dollars to give this kind of training to corporate directors and staff. It cost me only a $12 __2__ ride.

　　I had __3__ into Dallas just for the purpose of calling on a client. Time was precious and my __4__ included a quick round­trip from and back to the airport. A __5__ taxi pulled up. The driver rushed to __6__ the passenger door for me and made sure I was __7__ seated before he closed the door. As he got in the driver's seat，he __8__ that the neatly folded Wall Street Journal next to me was for my use. He then showed me several __9__ and asked me what type of music I would enjoy.

　　I could not believe the __10__ I was receiving！I took the opportunity to say，"__11__ you take great pride in your work. You must have a __12__ to share. "

　　"You bet，" he __13__，"I used to be in Corporate America. But I was tired of thinking my best would never be good enough. I __14__ to find my right position in life，where I could feel __15__ of being the best. I love driving cars，and feeling like I have done a full day's work and done it __16__. So I chose to become a __17__. One thing I know for sure，to be good in my business I just have to meet the expectations of my passengers. __18__，to be great in my business，I have to go __19__ the customer's expectations！"

　　The taxi driver taught me a great life __20__：Go an extra mile when providing any service to others.

　　1. A. offer　　　　 B. charge

C. pay D. afford

　　2. A. taxi B. bus

C. car D. train

　　3. A. driven B. flown

C. ran D. cycled

　　4. A. hope B. purpose

C. plan D. choice

　　5. A. private B. rough

C. slow D. clean

　　6. A. open B. lock

C. push D. shut

　　7. A. silently B. comfortably

C. tightly D. casually

　　8. A. declared B. concluded

C. found D. mentioned

9. A. pictures B. maps