听下面一段对话，回答第10至12题。

10. How does the woman feel at the beginning of the conversation?

A. Angry. B. Surprised. C. Sad.

11. When will the woman leave for Mexico?

A. On Thursday. B. On Friday. C. On Saturday.

12. Where does the man probably work?

A. At a mail order company.

B. At an airport information desk.

C. At an international travel service.

听下面一段对话，回答第13至16题。

13. When did Amy decide to be a dress designer?

A. When she ran a big store.

B. When she was still at school.

C. When she worked as a shop assistant.

14. What is the most important skill for a dress designer?

A. Remaining patient.

B. Knowing about different materials.

C. Understanding how to create clothes.

15. What does Amy particularly like about her work?

A. Having her name recognized.

B. Seeing her clothes on show.

C. Selling her designs.

16. What project is Amy working on at the moment?

A. Shows in New York.

B. Suits for a London store.

C. Clothes designed for a film.

听下面一段独白，回答第17至20题。

17. What do we know about the course?

A. It lasts four weeks.

B. It is aimed at teenagers.

C. It consists of different activities.

18. Why doesn't the course take up the whole summer holiday?

A. That will be too expensive.