of lower __5__.

　　I must say that I felt quite __6__ with their customer service, because there were no hard selling (硬性推销) practices.So when I got a __7__ from them, summarizing their actions and the benefits I got thanks to them, I __8__ to it.Though there was a field __9__ one could ask about his/her file or ask a question, I wrote: I don't have any __10__ but here is some feedback (反馈) for you.

　　And I __11__ the people and the team who worked hard and __12__ their customers well.I said how I appreciated their __13__ and the money that they had helped me save.The following day, the manager answered my letter and said that she had forwarded it to her __14__ and she thanked me for my __15__ words.

　　Sometimes, we take it for granted that everything has to be perfect for us and we __16__ high quality prices and service.However, don't __17__ to thank those people who try to make this __18__.More importantly, we are __19__ to do it more often, as well.In other words, we ought to care for people who do care for us.__20__ should it be a one­way­ticket relationship?

　　语篇解读：本文为夹叙夹议文。作者受他人恩惠之后所写的一封感谢信让他意识到：人需要相互关爱。

　　1．A.strangers'　　　　　 B．employers'

　　C．producers' D．consumers'

　　解析：选D　由下文"special discounts and offers"可推断，此处应指消费者的权益。

　　2．A.suffer B．benefit

　　C．learn D．hear

　　解析：选B　由下一段"summarizing their actions and the benefits I got"中benefits的提示可判断选B项。

　　3．A.Besides B．Instead

　　C．Therefore D．However

　　解析：选C　作者可以从中受益，因此决定加入组织。

　　4．A.decided B．used

　　C．struggled D．had

　　解析：选A　参见上题解析。

　　5．A.qualities B．donations

　　C．wages D．prices

　　解析：选D　由上文"special discounts and offers"可推断此处应指低价。

6．A.disappointed B．satisfied