C. tapes D. books

　　10. A. service B. gift

　　　　C. invitation D. advice

　　11. A. Actually B. Obviously

　　　　C. Gradually D. Suddenly

　　12. A. chance B. secret

　　　　C. story D. ride

　　13. A. whispered B. argued

　　　　C. sighed D. replied

　　14. A. decided B. promised

　　　　C. happened D. hesitated

　　15. A. careful B. proud

　　　　C. afraid D. curious

　　16. A. early B. rapidly

　　　　C. cautiously D. well

　　17. A. driver B. director

　　　　C. client D. speaker

　　18. A. Besides B. Therefore

　　　　C. However D. Perhaps

　　19. A. against B. within

　　　　C. over D. beyond

　　20. A. method B. experience

　　　　C. lesson D. standard

　　【解题导语】本文主要讲述了一名出租车司机给作者上了一堂关于如何达到客户满意和期望的课。

　　【难句分析】One thing I know for sure，to be good in my business I just have to meet the expectations of my passengers.

　　分析：本句是一个复合句。I know for sure是定语从句。

　　译文：有一件事我可以肯定，那就是想要做好生意，我就必须要满足我的乘客的期望。

　　 　　【核心词汇】corporate adj. 公司的　client n. 客户

　　precious adj. 珍贵的　extra adj. 额外的

　　1. B　根据空后的"thousands of dollars to give this kind of training to corporate directors and staff. It cost me only a $12"可知，励志演讲家的培训是要收费的。charge表示"收费"，符合语境。

　　2. A　根据文章第一句"A taxi driver taught me a lesson in customer satisfaction and expectations"可知，出租车司机收作者12美元。

3. B　根据第二段第二句的"Time was precious and my __4__ included a quick around­trip from and back to the airport"可知，作者当时是乘飞机去的。