According to your website, they can be easily raised to a height of thirty-six inches. This does not seem to be true of the Skunk Scooter I received. The handlebars are set at thirty inches, and they cannot be raised or lowered. It appears that the knob (球形把手) that is used to change the height is pushed into the handlebars, which makes it impossible to turn in either direction. It is extremely uncomfortable to ride the motorbike with its handlebars in such a low position.

Although you advertised the Skunk Scooter as "the quickest, coolest scooter on the planet," it makes me feel very disgruntled. I am expecting that the repair of the scooter would be done at the earliest or else I want my money back. I know that you would not want customers to keep broken products. Therefore, I would like to thank you in advance for taking the trouble to solve the problem.

Sincerely,

Natasha Greene

1. The text is probably written by a _____.

A. repairman B. shopkeeper

C. student D. salesgirl

2. What's wrong with the front wheel of the scooter?

A. Several screws on it are missing.