19. What does the speaker mainly complain about？

　A. The train's delay, poor service and no apology.

　B. The rude manners of the crew and the high price of the ticket.

　C. The delay of the train and poor-quality food of the restaurant.

20. What is the purpose of the tape-talk？

　A. To comment on the restaurant on the train.

　B. To give the reason why he missed his flight.

　C. To urge the company to make up for his loss.

第二部分 阅读理解（共两节，满分40分）

第一节(共15小题；每小题2分，满分30分）

　　阅读下列短文，从每题所给的四个选项（A、B、C和D)中，选出最佳选项。

　　Magazines can help get kids psyched about reading. The thrill of flipping through a fresh magazine can totally drive a new reader to practice words and learn about topics they might not normally be exposed to. For young readers who want to be entertained and learn something new. Here are our favorite kids magazine subscription picks.

　　1. National Geographic Kids

　　National Geographic Kids is designed for children ages 6 to 14. The magazine is published by the National Geographic Society and has been in publication since September 1975. With each issue, young readers enjoy a wide range of regular features such as "Amazing Animals", "Weird but True", "Cool Inventions" and "Guinness World Records." A one-year subscription (10 issues) is $15.

　　2. Muse

　　This magazine, launched in January 1997, features nine cartoon characters known as the Muses. The articles expose kids ages 9 and up to history, science and the arts. Regular Muse content includes fun facts, a question-and-answer page and fun themes such as extraterrestrial life (外星生命), urban legends and pirates. A one-year subscription (nine issues) is $34.

　　3. ChopChop

　　This is an award-winning, non-profit quarterly magazine for kids ages 5 to 12. ChopChop is filled with great recipes, interactive games and educational food facts and is intended to inspire and teach kids to cook real food with their families. ChopChop received the 2016 Parents Choice Gold Award and was named the James Beard 2015 Publication of the Year. A one-year subscription (four issues) is $15.

　　4. Highlights

Who doesn't remember reading Highlights magazine --- whether at home or at the dentist's office? Every 40-page issue helps children explore exciting new topics, investigate cool subjects and learn about our wonderful world. Highlights is ideal for ages 6 to 12 and features stories, puzzles, games, riddles, science experiments and craft projects. High Five, the preschool version of Highlights, is intended for little