12. What will the woman do with the problem?

A. Turn to the manager. B. Fill out a comment card. C. Charge the man less.

听第9段材料，回答第13至16题。

13. What is Emma's trouble?

　A. Her landlady isn't friendly.

B. She has no money to pay the rent.

C. Julia has different ideas with her.

14. What made Ms. Hansen angry?

A. Emma didn't pay her the full rent.

B. The washing machine was broken.

C. She was overcharged by the repairman.

15. Why does Emma turn to Sam?

A. He knows the owner.

B. He had the same problem.

C. He knows a little legal knowledge.

16. When will Emma meet Ms. Hansen tomorrow?

A. At 6:00pm. B. At 6:30 pm. C. At 7:00 pm.

听第10段材料，回答第17至20题。

17. Why do the listeners come to London?

A. To shop. B. To work. C. To study.

18. What will the listeners do on Friday afternoon?

　A. Visit museums. B. See a film. C. Play games.

19. When will the listeners leave for Bath?

A. At 7:00am. B. At 10:00 am. C. At 3:00 pm.

20. On what day will the listeners have a free day?

　A. Friday. B. Saturday. C. Sunday.

第二部分 英语知识运用（共两节，满分35分）

第一节 单项填空（共20小题；每小题1分，满分20分）

从每小题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项。

21. Penicillin, _______ chemical in mould that was first discovered in 1928, wasn't purified to be used as a medicine until _______World WarⅡ.

A. a; the B. /; / C. the; the D. a; /

22. During the Singles Day in 2017, the sales of Chinese e-commerce giants such as Alibaba outnumbered _______ of Black Friday and Cyber Monday in the US.

A. that B. those C. this D. it

23. In Beijing Marathon, I experienced what runners call "hitting the wall" at around the 36-kilometer point. A _______pain stabbed(刺) in my hip, my pace slowed down and every brain cell seemed to be screaming "Stop!"

A. aggressive B. specific C. sharp D. diverse

24. Today acupuncture has become popular around the world, ________ have other traditional Chinese medicines.

A. as B. so C. while D. like

25. -Do you think attending training courses is a great help when you look for a new job?

-Well, it all depends. Besides, it gives me ________ a chance to try.