答案　A　[根据下文的"It had turned almost cold""Sir，please have your tea，I am not hurried"可知，作者注意到银行职员的早茶放在旁边，没有动(untouched)。]

10. A. always B. seldom

C. never D. still

答案　A　[作者突然意识到当总是(always)匆匆忙忙前来办理他们的业务并催促(push)这位银行职员先办理他们的业务的顾客到来时，这位银行职员有何感受。]

11. A. reward B. push

C. pardon D. scold

答案　B　[见上题解析。reward "奖励"；pardon "原谅"；scold "责备"。]

12. A. reason B. need

C. opportunity D. urge

答案　B　[我们甚至觉得没有必要(need)对他致谢。]

13. A. looked up at B. looked down upon

C. looked forward to D. looked back on

答案　A　[根据前文提及的这位银行职员一直在忙于填写登记表中的条目和下文的"for the first time we had eye contact"可知，这位银行职员抬头看着作者。look up at "向上看，仰视"；look down upon "轻视"；look forward to "期望"；look back on "回顾"。]

14. A. precious B. small

C. important D. essential

答案　B　[根据下文的"just like a hot cup of tea"可知，作者意识到这位银行职员也在错过生活中的小(small)事。precious "珍贵的"；essential "必不可少的"。]

15. A. coincidence B. suggestion

C. affair D. arrangement

答案　C　[根据语境可知，这对这位银行职员来说是日常事务(affair)。coincidence "巧合"；suggestion "建议"；arrangement "安排"。]

16. A. impressed B. attached

C. challenged D. comforted

答案　A　[根据下文的内容可知，这位银行职员的话真地使作者印象深刻。