Get to know your people．Keep lines of communication open and get to know your team by paying attention to their wants，needs，strengths and weaknesses．20． So they'll certainly be more motivated to work hard for somebody that cares about them．

　　　A．Offer a nice clean working environment．

　　　B．Give people responsibility．

　　　C．People enjoy feeling like they're making a difference．

　　　D．People are smart and they will know when they have a leader that cares and a leader that doesn't．

　　　E．Hand out praise when it's necessary．

　　　F．A trustworthy neighbor also provides a safe place to run in case of a fire．

　　　G．Meanwhile，you don't want to set goals that are impossible to achieve，either．

三、完形填空

　　　"You have two ears and one mouth. Remember to listen more and speak less." That was the advice I ____21___ from a communications expert before, which got me thinking about listening. It's not ___22____ that most of us are good at. Even those of us who write for a living and are supposed to ___23____ how to do an interview and listen, often get it wrong and miss the rule: "Don't interrupt or try to ___24____ other people's sentences" and the rule: "Focus fully on the person speaking ____25___ focusing on your next comment."

　　　I found this out recently after following that communications expert's ___26____. I was part of a group lobbying (游说) politicians about the importance of old buildings and main streets. One gentleman ____27___ a very large district made up of small towns complained that the main street was too ___28____ and there wasn't enough parking and there was no ___29____ to widen the roads, which is exactly what our organization _____30___ for. We want walkable streets, not parking spaces. Instead of arguing the point, I just ____31____ for a change and let him talk. Before our time was up he was ___32_____ how his son is a carpenter restoring a church, and how ____33____ building preservation was to him and his family. Had I not _____34___ practiced listening, we might have left his office earlier.

　　　It has taken me a very long time to learn how to ____35____. I might have been more ___36_____ had I listened more. Now that I write and teach, I have ___37_____ often about how important hearing is to our connection with others, and what a _____38___ my hearing has made in my life. ____39____, hearing is different from listening, and, interestingly, there isn't any hardware that can help you listen; you just have to sit down, shut up and ___40_____ it.

　　　21．A．gave B．received C．accepted D．ignored

　　　22．A．nothing B．something C．everything D．anything

　　　23．A．train B．compare C．understand D．master

　　　24．A．begin B．finish C．form D．write

　　　25．A．rather than B．or rather C．other than D．or else

　　　26．A．nature B．advice C．decision D．belief

　　　27．A．representing B．controlling C．starting D．directing

　　　28．A．busy B．empty C．narrow D．dusty

　　　29．A．right B．plan C．room D．force

　　　30．A．votes B．quarrels C．searches D．fights

　　　31．A．make up B．get up C．shut up D．pull up

　　　32．A．communicating B．describing C．expressing D．adding

　　　33．A．important B．absurd C．useful D．cheerful

　　　34．A．constantly B．deliberately C．legally D．usually

　　　35．A．look B．care C．listen D．react

　　　36．A．successful B．fortunate C．energetic D．pleasant

　　　37．A．remembered B．learned C．read D．written

　　　38．A．imagination B．difference C．scene D．point

　　　39．A．Therefore B．However C．Anyhow D．Besides

　　　40．A．say B．make C．do D．take

　　第II卷（非选择题）

四、语法填空

　　　阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式。

　　　Hero writer who wrote of heroes has passed away

　　　"41．there are Chinese speakers, there are his readers."

That sentence highlights the huge influence of Louis Cha Leungyung, 42．(well) known by his pen name Jin Yong, one of the most 43．(influence) Chinese novelists. Over three hundred million copies of his books have been sold in the Chinese-speaking world alone.