Teaching goals 教学目标

Listen to and understand an extract from a film script.

Listen to a conflict situation between two people and help to find the best resolution.

Practise having a formal telephone conversation and making a complaint.

Teaching important points教学重点

The best resolution to a conflict and a formal telephone conversation.

Teaching difficult points教学难点

Have a telephone conversation about a faulty product.

Teaching methods教学方法

Listening, speaking and discussing.

Teaching aids 教具准备

The multimedia computer.

Teaching procedures & ways 教学过程与方式

Step I Revision

Check the homework.

Step II Listening: A Filmscript

Before you start

Deal with Ex1-3 on Page 27.

Ask students to work in pairs and discuss the picture on Page 27. Then read the questions and try to make predictions.

T: Have you ever seen the movie All Quiet on the Western Front (1930)? This is an English language film (made in America) adapted from a novel by German author