C)at the observation dome D)at the travel agent's

2. Who is talking ?

A)a tourist and a trainee B)a receptionist and a hotel guest

C)a passenger and the Tour Managers D)two passengers

3)What are they talking about?

A)a tour around the city B)a delay

C)stopping off somewhere D)the city's buildings

4)How do the tourists feel?

A)nervous B)frustrated C) happy D)tired

Step6 Function File--Polite requests

1._______to fill in this form here, please.

2.I know this is unususl, but after the long flight _________to go on with the group.

3.__ ________I just go off on my own a bit later?

4._________she won't be here till about ten o'clock.

5._________having lunch in the hotel, sir?

6.__________give me a map of the city, please?

7.__________you could give me information about visiting some of the buildings in Toronto, please?

8.____________have something about the modern buildings, please?

9._______ask someone else,please?

10.______I could ask you something?

11._______to stay over an extra night in Winnipeg?

12._______we have to keep to the timetable, sir.

Step7.Activities--Act out a dialouge

studentA-a tourist who is checking in a hotel ,make some requests at the front desk.

StudentB-a receptionist of thehotel, refuse some of the requests politely